Operations Manager

Brody Brothers is seeking a Business Operations Specialist to support the strategic plans and operating objectives of our business. As the Business Operations Specialist, you’ll provide specialized advice, facilitation, and support to our Owners and Management in the development and implementation of effective systems, procedures, programs, and/or practices. To thrive, you are highly organized and have strong project management, follow-through, and implementation skills.

RESPONSIBILITIES:

General Operations

• Assist the Owners in developing, planning, and coordinating operational activities.
• Monitor day-to-day technical operations, report on system performance and recommend actionable improvements when necessary.
• Recommend new procedures for increasing the efficiency of day-to-day operations.
• Maintain communication with Owners, managers, employees, and vendors to ensure adherence to protocols across key touch points.
• Support routing and zoning efforts and implement back-end technical initiatives in support of the process.
• Assist with territory planning/Maps and growth for each territory.

Financial

• Collaborate with Owners on financial information and implement the adjustment of operational budgets to promote profitability.
• Interface with CSRs to gather information and close out month-end financials.
• Assist with accounts receivable, invoice entry, cash receipts, payroll processing, database entry, and other accounting functions.
• Perform general cost accounting and other related duties in accounting.
• Coordinate with the accounting firm on preparing the company’s spending and financial reports for Ownership.
• Verify deposits and payment of invoices associated with accounts payable and ensure payments are charged to the appropriate accounts.
• Participate in managing vendors, inventory management, purchasing, and projections.
• Ensure that all customer payments received each business day are processed appropriately.

Compliance

• Comply with all Occupational Safety and Health Administration (OSHA) requirements.
• Ensure proper insurance is in place.
• Conduct worker’s compensation audits.
• Develop and implement department-wide quality control measures.
• Ensure that operations are in legal compliance with local and national regulations.
• Confirm all business licensing, permits and insurance policies are up to date.

QUALIFICATIONS:

• Bachelor’s degree in Business, Finance, or Accounting or equivalent relevant work experience.
• 5+ years of experience in an operations role.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and other software systems; Pivot Tables a plus!
• Prior experience with QuickBooks and PestPac is preferred, but not required.
• Prior experience in the pest control industry is preferred, but not required.
• Strong written and verbal communication with the ability to interact at all levels of the organization.
• Skilled at working with software, data, and analytics.
• Process and results-driven and enjoys a challenge.
• Works well independently and as part of a collaborative team.

ABOUT BRODY BROTHERS QUALITY PEST CONTROL

We are a family-owned company that has been servicing Baltimore's pest control needs since 1984. We pride ourselves in our good ol' family atmosphere as well as being experts in our field. Everyone from our technicians to office staff is trained in how to answer pest questions. Our office staff, whether they like it or not, are always being sent photos of bugs to identify, and we consider them to be pest detectives just as much as our technicians. Brody Brothers Pest Control has won many service awards such as Angie’s list super service winners 10 times, Best of Baltimore 2 times, and Baltimore's Best Places to work 2019 with over 1500 Positive Google reviews. Let our success empower you to join a fun and rewarding career in Pest Management

We work hard to hire and retain people who don't take themselves too seriously and are as committed to quality customer service as we are. That's why we offer above-average pay for the industry, an excellent benefits package, and a fun work environment. We focus on career growth and like to promote from within.

READY TO JOIN OUR TEAM?

We are EOE and drug-free workplace.

Job Type: Full-time

Salary: From $60,000.00 per year

Benefits:

• Dental Insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday