ERP Support Analyst-Infor Software

The primary function of the Infor ERP Support Analyst is to assist with the development and maintenance of the Enterprise Resource Planning (ERP) program. Provide technical knowledge as part of a team to develop and maintain enterprise data systems to meet business needs. The secondary function of the ERP Support Analyst will assist with day-to-day functions in the IT Department. $70,000-$90,000annually.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Customer Support

• Identifies and resolves system and procedural problems quickly and communicates to management and/or affected users. Effectively gathers information and performs analysis to meet the requirements.

Application Support

• Identify and resolve systems issues using ERP solutions and ticketing system(s).
• Build, maintain and troubleshoot recurring scheduled automations.
• Build, maintain and troubleshoot application and technical configurations.
• Conduct in-depth tests for modified and new systems or applications.
• Coordinate with vendors for issue and task progress.
• Work independently to gather business requirements including leading design sessions for new implementations or optimizations of business processes, operations, and process flows.
• Perform data inquiries, extracts, reports, and uploads in support of operations, customer support and system integrity.
• Work independently to provide day to day support for ERP initiatives.

Help Desk

• Provides technical support across all platforms and environments for internal and remote users.
• Maintains the IT call tracking system by receiving initial client contacts (telephone, email, etc.) and ensuring information is accurate and well-documented. Reports and tracks technology problems, inquiries, and related requests and responds accurately and promptly to incoming contacts. Collects required data and logs detailed information in the IT call tracking system.
• Communicates with end-users, Technical Services staff, and managers about the urgency of issues, impact of any interruption of IT services, and changes in the issue's status. Communicates technical issues at an appropriate level for the audience.
• Learns, maintains, and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Develops Help Desk procedures and end-user documentation as needed.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE:

• The ideal candidate possesses three to five years' experience with cloud-based ERP solutions: preferably Infor Products.
• Bachelor's degree in related field preferred or certifications with relative experience.
• Knowledge of business processes including, but not limited to finance, supply chain and logistics.
• Knowledge of the following is preferred.


• Infor M3 (Cloud Enterprise Distribution)
• VMware Virtual Machines
• Cloud Hosted Systems
• SQL
• Microsoft Operating Systems
• Azure Active Directory
• Advanced Office 365 Suite skills
• Inventory Control
• Purchasing
• Warehouse
• Sales
• EDI


• Qualified applicants must be customer-oriented and motivated with excellent oral and written communication skills.
• Problem solving and organizational skills and ability to prioritize and manage multiple tasks and deadlines.
• Ability to pass background check and drug screen.

LANGUAGE SKILLS: Ability to write routine reports and routine correspondence. Ability to effectively communicate with employees to make an accurate assessment of employee needs.

MATHEMATICAL SKILLS: Ability to perform basic mathematical calculations required to accurately complete assigned tasks.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or technical formats. Ability to use sound judgment and problem-solving skills to analyze employee technical problems and to recommend the proper course of action. Ability to organize and prioritize job projects and requirements.

COMPUTER SKILLS: Excellent computer skills including Microsoft Office, Active Directory, Apple & Android Devices, and Windows Servers.

ATTENDANCE DEMANDS: The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Attendance is required Monday through Friday 6:30 A.M. to 6:00 P.M. or within normal business hours as established by department management. Working schedule may vary based upon staffing needs and IT demands. The employee may be required to travel to different locations. Employee may be required to work overtime, and occasional Saturday's and Sunday's.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands, handle, or feel; required to speak, read and hear English. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• This is a high stress and fast paced environment.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Hercules Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or other legally protected status.

Comprehensive benefits are an important component of an employee's compensation package. Hercules recognizes the contribution of every team member and therefore is pleased to offer a competitive and cost-effective benefits package to support your needs and long-term goals.

Hercules Industries offers the following insurance: Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Employee Life Insurance (Basic Life/AD&D and Voluntary Life/AD&D). We pay Holiday, Vacation, and Sick time; as well as a Flexible Spending Plan, Wellness Program, and Employee Assistance Program (EAP).

We offer a 401(k) Savings Plan and company match. Hercules is an Employee-owned company and offers an Employee Stock Ownership Plan (ESOP).

The company offers a quarterly Hercules Employee-Owner Partners in Profit Bonus based on eligibility.

Hercules encourages and supports participation in service activities that contribute to our community. Employees are permitted to take three paid hours of work time per month to participate in an approved community service activity.