General Manager

Arlo NoMad is now seeking a dynamic General Manager. In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo we ask all our team members to be themselves and embrace it! Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"......
SUMMARY DESCRIPTION:

The General Manager is responsible for effectively leading the day-to-day operations of the hotel and its team members. This position focuses on preparation of budgeting, strategizing, planning, organizing and directing all hotel services, inclusive of all front-of-house and back of house operations while embodying the culture of Arlo Hotels.

RESONSIBILITIES AND AUTHORITIES:

• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates, inspires and develops team members.
• Create preventive maintenance programs for consistency of the product
• Ensures updated safe work environment
• Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
• You build strong partnerships with internal customers and outside vendors

• Possess excellent communication and leadership skills and are a strong, creative problem solver both with Team members and third-party partners operating within the hotel
• Embodies the values of Arlo and is culture driven in their performance.
• Monitors the performance of the hotel through verification and analysis of the hotels guest satisfaction system and financial reports.
• Proactive and initiates items required to remain aligned with the budget and goals.
• Works directly with the Regional General Manager to strategize on forecasting and budgets.
• Proactive, self-starter who can work well both independently and as part of a team
• You are comfortable being a change agent and creating a welcoming environment
• You are confident and have the ability to think clearly on your feet and under pressure
• You love to negotiate and create win-win situations for customers, owners, partners and all operational team members alike
• Overseeing and directing the daily operations for all hotel operations.
• Daily Co-ordination with Food and Beverage Managers to ensure a seamless, thoughtful and excellent level of service.
• Directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff.
• Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels.
• In conjunction with Asset Manager develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs.
• Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner.
• Assists in leading Safety Initiatives and Security provisions.
• Assist the Asset Manager in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process.

• A minimum of 2-5years previous Assistant General Manager or Director of Operations experience in the lifestyle, full service hotels. New York experience an asset.
• Intensive direct-experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering.
• Previous experience in managing and leading in house Food & Beverage Department.
• Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed.
• Previous experience managing third party or leased space arrangements.
• Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses.
• Proven ability to communicate professionally and tactfully in all interactions with guests and employee.