Revenue Operations Director

The Industrial Service Group (ISG) is hiring a Revenue Operations Director to drive and support organic growth across ISG’s portfolio of brands by designing standard operations to ensure alignment across teams and business units; bringing visibility and clarity to business leaders by distilling information into actionable insights; partnering with functional teams to ensure the systems and processes they use set them up for success; ensuring the sales & marketing teams are regularly communicating & aligned on all growth initiatives.

**Remote employment from the following states: Alabama, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Mississippi, Ohio, Tennessee, Texas, West Virginia, and Wisconsin

RESPONSIBILITIES:

Essential duties and responsibilities include the following. Other duties may be assigned.

Lead ISG’s Sales Operations function, which includes:

o Establishing and driving the implementation of processes for the sales, marketing, and customer service teams by leveraging the CRM and other related technologies used throughout the functional teams.

o Partnering with ISG brand leaders to ensure technologies enable users in their daily workflows/processes.

o Identifying continuous improvement opportunities by assessing business processes and system inefficiencies to support increased adoption, compliance, and enablement for all stakeholders.

o Facilitating meetings to ensure alignments across the functional areas of the business.

o Participating in sales & operations planning initiatives.

o Managing the evaluation and interpretation of data; reporting analytical insights and ideas to the sales, eCommerce & marketing leaders.

o Owning annual Sales Incentive Plan design, quota assignment, ongoing performance monitoring and variable compensation/commission calculation on a recurring basis.

o Participating in territory design and account assignment for the sales and customer service team.

o Leading or participating in relevant projects by completing and updating project documentation; managing project scope; ensuring efficient and on-time delivery of project tasks and milestones.

Administer CRM & Other Related Technology:

o Managing data security including user roles, profiles groups and data-sharing rules.

o Managing system upgrades, migrations for new M&A add-ons and integrations between other applications.

o Customizing the system to enable users in their daily workflows by building reports, views, dashboards, workflows, and other relevant customizations.

o Developing and maintaining training materials for new and existing CRM users; hosting regular CRM workshops to facilitate continuous learning for end users.

o Onboarding & training new users; equipping them with the training & resources necessary to be successful.

o Identifying continuous improvement opportunities to drive adoption and enablement among end users; develop technical requirements and provide detailed information on how changes will affect users and the organization.

o Providing communication to all stakeholders to inform them of changes to the CRM (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists) and how this impacts each team’s process.

o Designing repeatable processes to identify stale or outdated data; enabling CRM users to address their data hygiene issues through custom reporting, dashboard, workflows, etc.

EDUCATION & EXPERIENCE:

• Bachelor's degree
• 2+ years of professional experience administering a CRM platform.
• 5+ years of professional experience in a business operations or related position.
• Intermediate experience using HubSpot CRM,

KNOWLEDGE, SKILLS, AND ATTRIBUTES:

The type of characteristics to effectively perform the essential functions and responsibilities of this position are:

CRM Administration:

o Advanced knowledge of the HubSpot CRM software, including how to properly administer and customize it following best practices.

o Advanced technical and database management skills.

Sales Operations & Reporting:

o Advanced ability to design a reporting infrastructure to support the sales, marketing, and customer service teams, as well as their functional leaders to drive actionable insights.

o Advanced ability to learn & understand the operational processes of each function within the business and identify ways to increase efficiency using the CRM and related technologies.

o Advanced ability to create a proactive organization using data from the CRM and related technologies.

o Advanced reporting, analytical, data interpretation & presentation skills.

o Strong attention to detail.

Project Management:

o Intermediate project management skills; ability to prioritize and simultaneously work on several high priority projects at once; ability to carry out instructions delivered in written or verbal form.

o Advanced organizational and time management skills to complete work within established timeframes.

o Advanced verbal & written communication skills, as well as interpersonal skills.

o Ability to work independently but be part of a collaborative team that can extend to various work groups across the organization.