Quality Assurance Manager

Job Objective and Responsibilities:

· Managing/supervising the following; ISO / AS9102, MIL-SPEC 55110, 31032 Certification & Documentation, update and Maintenance of files applicable to UL & other outside agencies & customers as well as manage all quality departs staff, productivity, quality and discipline.

· Evaluate and verify evidence of recurrence prevention for all internal corrective action reports & direct changes or improvements as necessary.

· Evaluate and direct improvements for all process procedure documents, training checklists, process tests, review & sign-off revisions

· Evaluate and update quality manual and applicable procedures as necessary (annually)

· Evaluate rejected and defected materials for acceptability by internal and/or IPC standards.

· Provide failure analysis of product rejected both internally & returns to accurately provide corrective action & recurrence prevention.

· Daily evaluate rejects resulting in restart orders, provide failure analysis as needed, assign root cause by department/process, and publish report daily.

· Weekly evaluate reject statistics from previous week. Assist managers & department supervisors in identifying root cause and their solutions.

· Monthly compiles reject statistics for the month, chart both 13-week & year-to-date progression of rejects and analyze for trends. Assist managers & department supervisors in identifying root cause and their solutions.

· Monthly produce year-to-date statistical reports to analyze and track overall department, shipping yield, restart and production yield performance. Assist senior management in identifying problem areas and initiating possible solutions.

The Manager is also responsible for:

· Manage and evaluate Underwriters Laboratories file, maintain accuracy to current applications & processes as well as future needs. Design and produce necessary qualification samples and/or complete the necessary applications to maintain and/or obtain certifications.

· Respond to customer surveys, both written and verbal, regarding our capabilities, processes and acceptance criteria, quality system and performance ability in all areas of production. Act as the secondary contact for “on-site” quality audits & surveys from customers as well as other licensing agencies.

· Act as AC representative to customers and others that visit our facility. Remain knowledgeable and up-to-date on processes and equipment throughout our facility and communicate at a level that is understandable to those individuals or groups that tour our facility.

· Maintain and improve data gathering tools for the purpose of providing accurate and up-to-date information to senior management regarding process yields and trend analysis. Oversee and maintain the operation of the Yield, CAR & Restart Access databases.

· Manager is also responsible for managing and overseeing the following areas, Customer complaints, AOI, Cross section lab, in-process inspection, final inspection, and quality engineering, Shipping and receiving. Work with all areas to determine product acceptability.

· Work with customers when issues arise with product shipped. Determine the issue and work to resolve quickly, and able to maintain customer confidence in our company.

· Daily be active on the production floor, to answer questions, oversee potential quality issues in manufacturing and ultimately be responsible for the quality of all manufacturing.

· Daily manage and oversee all receiving and shipping document control.

Required Abilities:

· Good Organizational skills

· Microsoft office suite skills

· Understanding of Failure analysis & Root cause analysis

· Statistical process analysis

· Do whatever it takes and can do attitude to get the job accomplished.

Education/Orientation Requirements:

· Degree in Quality, Quality systems or related field

· At least 5 years of experience in the PCB Industry IS A MUST

· Certified Lead Auditor training/experience