Desktop Support Specialist

Job Title: Desktop Field Technician

Duration: 12 months contract with possible extension on W2 without any benefits.

Location: Phoenix, AZ (Onsite)

Pay Rate: $26-$28/hour on W2 without any benefits

This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for Mobile device team, and resolving complex tasks. Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms. Work schedule for this position will be, Monday through Friday 8-5 pm. Alternate work schedules may be acceptable but not guaranteed.

Responsibilities will include but not limited to:

• Responding to helpdesk tickets in a large enterprise environment.

• Installing and maintaining desktop computer and server hardware and software.

• Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.

• Performing installation and patching of Windows operating systems.

• Submitting weekly status reports to supervisor.

• Support large conference room Audio/Visual equipment.

• Mobile device support including working understanding of mobile device management tools.

• Preparing workstation and laptop images and deployment of devices.

• Participate in afterhours/weekends on call rotation.

JOB REQUIREMENTS

• A minimum of three (3) years’ experience providing technical support to end users in a fast-paced environment.

• One year of Active Directory experience.

• Experience with Remedy helpdesk software.

• Experience with Microsoft SCCM or Tanium.

• Experience providing technical support for Microsoft Windows and Office in a network environment.

• Experience with preventive maintenance and procedures of workstations and laptops

• Solid troubleshooting skills in desktop computer hardware and software.

• Experience creating and improving technical documentation; documenting the system specifications and design.

• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.

• The successful candidate must pass a federal background check.

• Only the highest qualified will candidates will be considered.

• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.

• Candidate should be able to safely lift 50 pounds.

• Must possess and maintain a valid Arizona driver’s license with a clean record