Licensed Insurance Customer Service Representative

At The Brad Tank Agency, we believe in the power of exceptional customer service and the impact it has on the community. We are a leading insurance provider in Florence, Alabama, known for our unwavering commitment to our clients and our dedication to exceeding their expectations. As a Licensed Insurance Customer Service Representative, you will be an integral part of our team, providing top-notch service to policyholders and ensuring their needs are met with professionalism and care.

Join us in our office in Florence, Alabama, where you will be part of a collaborative and supportive environment focused on delivering outstanding customer experiences. Our team values integrity, respect, and a customer-first approach, and we are looking for a dedicated individual who shares these values and is eager to make a difference in the lives of our clients.

Annual Base Salary + Commission + Bonus Opportunities

Retirement Plan

Mon-Fri Schedule

Client Assistance: Provide personalized support to clients, addressing their insurance-related questions and concerns.

Policy Management: Process policy changes, renewals, and updates accurately and in a timely manner.

Claim Support: Assist clients with the claims process, ensuring prompt and efficient resolution of their claims.

Documentation: Maintain accurate records of client interactions, policy details, and service requests.

Customer Engagement: Build rapport with clients, fostering long-term relationships and trust in our agency.

Professionalism: Represent the agency with a high level of professionalism and integrity in all client interactions.

Licensing: Active Alabama Property & Casualty License required

Experience: Previous experience in customer service or insurance-related role preferred

Communication Skills: Excellent verbal and written communication abilities to interact effectively with customers and team members

Problem-Solving: Strong critical thinking skills to address customer needs and resolve issues efficiently

Detail-Oriented: Ability to focus on accuracy and attention to detail when managing customer policies and requests

Team Player: Collaborative mindset and willingness to work together to achieve common goals

Professionalism: Maintain a professional demeanor and positive attitude in all customer interactions