Spa Coordinator, Front Desk

The Spa At The Ivy is seeking a new team member to join us as our Spa Coordinator & Front Desk. We are a luxury, boutique spa, located in the historic Mt. Vernon community of Baltimore, inside of the beautiful Ivy Hotel, a Relais & Chateaux property.

Hospitality and/or Luxury Spa experience preferred. 

Currently seeking someone Full-Time, must be able to work weekends  and some holidays.

Job Responsibilities

• Learn about The Ivy Hotel, Magdalena & The Spa At The Ivy so that you may accurately and effectively communicate information about The Ivy Hotel, it’s ownership, general history, and all of its amenities.
• The Spa At The Ivy is considered a private boutique spa. The Spa Coordinator & Front Desk representative must help ensure the facility is accessed only by those who have an appointment.
• Must be a team player and be willing & able to communicate across all departments. The Spa is in direct communication with Hotel Reservations, Security, Concierge, Housekeeping, The Kitchen & Magdalena. The ability to communicate professionally and courteously is paramount in this position.
• Greet every guest with genuine, smiling eyes and direct eye contact.
• Makes reservations for Spa services and provides information to our callers and guests about our spa treatments, products, technician capability and the facility.
• Processes payments for services and products.
• Informs spa management of any pertinent information at the end of the shift. 
• Informs spa management of any member, guest, or Spa related issues/concerns.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Maintains the cleanliness and order of the facility to include sweeping, mopping, wiping surfaces, use of a hydrostatic sprayer, and removal of trash
• Restocks linens in treatments rooms
• Assists in stocking the treatment rooms with product and linens. Assist with transport of linens from the spa to housekeeping.
• Cleans and sanitizes bathrooms & common touch points throughout the day.
• Ensures all areas are clean and replenishes supplies as needed.
• Uses time efficiently throughout shift. When the phone is not ringing, you are actively engaged in the other elements of your position: ie; answering email communications, filing intake/client forms, maintaining the general cleanliness of the environment, ensuring any guest in our relaxation space has what they need, confirming upcoming reservations & working with the technicians to ensure breaks and food are provided. Also ensures proper coverage when it is necessary to leave the front desk area.

Qualifications

• High School diploma/GED
• Ability to have professional conversations with management, team members and guests so that the information conveyed is clear and understood by all parties.
• Efficient, well organized, and able to multi-task; handle a variety of duties simultaneously
• Previous customer service experience, preferably in the Spa or Hospitality industry.
• Previous experience handling credit card transactions
• Previous experience using Spa scheduling software and/or Hotel POS system
• Have a genuine interest in Wellness
• Have excellent phone demeanor: upbeat, pleasant, personable
• Professional appearance
• Strong team player.
• Proficient in Word/Excel and use of office equipment ie: xerox machine
• Must be able to stay calm and composed while under pressure.
• Must have an eye for detail.
• Availability When Facility Is Open: This could include nights, weekends, and holidays.
• Ability to stand for long periods.
• Medium Work: Exerting up to 50 pounds of force with regularity, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects. 
• The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.
• This position requires the following abilities: climbing and descending stairs multiple times per day, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, typing, grasping, tactile sense, repetitive motions, wetting and rolling towels, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: mops, brooms, dust pans, vacuum cleaners, dusters, scrub brushes, cleaning supplies, hot towel caddies, tea kettles, detergents, disinfectants, towels, guest supplies such as, retail products, soap, shampoo, and conditioner, and linen carts.