Cage Supervisor

SUMMARY:

Responsible for the overall operation of the Casino Cage on the assigned shift or property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Counts and balances the starting fund of the Cage with the outgoing cashier at the start of the shift.
• Capable of navigating through computer applications.
• Print Player’s Club cards.
• Set up guests with new accounts in Player’s Club.
• Activate guest’s promotions as needed.
• Update guest’s account in Player’s Club when needed.
• Exchange cash for gaming chips, tokens, or coin.
• Cash checks for guests (travelers, personal, cash advances, or payroll) in accordance with the company’s check cashing policies and procedures.
• Issue markers and accepts payment on markers in accordance with the company’s marker policies and procedures.
• Log, record/report all Title 31 transactions.
• Assist guests with the completion of a credit/check cashing application.
• Record and balance all currency transactions in the computer.
• Sort and bag loose coins and bundle paper money.
• Maintain and complete the required gaming and company forms and reports.
• Promote positive guest service by providing correct information and/or directions to patrons as the need arises.
• Reconcile daily summaries of transaction and balances all currency transactions against cash on hand
• Work other banks such as the Main Bank, Chip Bank, Coin Vault, Main Vault efficiently and independently.
• Verify chip cash outs over $1,000.00 with the Pit.
• Distribute company payroll checks to employees.
• Process and assist Casino Operations with jackpots.
• Handle table games fills and credits.
• Operate the banks or windows as needed.
• Approve or have assignee approve cash advances, business checks and chip payouts over $1,000.00.
• Verify balance vault totals and vault transfers.
• Perform inter-company and/or foreign exchange service transfers.
• Prepare the necessary paperwork to document the transfers.
• Resolve and/or investigate variances and customer complaints/problems; maintain the variance records.
• Monitor the compliance of the Cage with the Title 31 and Project 21 underage gaming rules.
• Maintain and complete the various gaming and company forms/reports needed in Cage operation.
• Coordinate with the different departments regarding Cage related matters. Coordinate with Engineering or outside vendors regarding Cage equipment repair and maintenance.
• Ensure that the payroll is distributed properly every payday. Monitors the safekeeping of hold items.
• Enforce company and departmental policies and procedures.
• Issue counseling notices and/or disciplines employees who violate them.
• Prepare the annual performance appraisals.
• Maintain the cage neat and clean at all times.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Minimum 21 years of age.
• Ability to read and comprehend written instructions, procedures and memos.
• Ability to write routine reports and correspondence.
• Ability to speak effectively after groups of customers or employees of the organization.
• While performing the duties of this job, the employee is regularly required to stand and walk; use hands to handle objects and tools; and regularly lift and/or move objects 25 pounds and up.
• The noise level in the work environment is usually moderate.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED).
• Must have one (1) to three (3) years related experience and/or training.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must obtain a Gaming registration.
• Must be certified under Title 31.

LANGUAGE SKILLS

• Must be able to effectively communicate in English.
• Ability to carry out written and oral instructions; and ability to deal with problems involving several concrete variables in standardized situations.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Must have Microsoft Office experience and basic computer skills.

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.

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