Cage Operations Jobs (NOW HIRING)

The Cage Supervisor is the senior on-shift leader for all Cage, Player Services, Sports Wagering, Vault, and Drop operations. This hands-on role combines active guest interaction and shift leadership with strategic responsibilities including SOP development, compliance oversight, budgeting, and staff development. Reporting directly to the Cage Operations Manager, the Cage Supervisor manages Main Bankers, Cash Operations Attendants, and the Count Room Lead, ensuring secure, efficient, and compliant cash-handling operations while delivering exceptional guest service.

• Lead all Cage, Player Services, Sports Wagering, Vault, and Drop operations during assigned shifts.
• Maintain a visible, hands-on presence to support team members, interact with guests, and monitor service quality.
• Provide exceptional guest service, resolving escalated concerns and disputes promptly.
• Oversee vault operations, ensuring accurate control of bankrolls, secure handling of funds, and proper maintenance of NRT cassette inventory.
• Direct and ensure compliance in all drop processes, including collection, transportation, counting, and reconciliation of assets.
• Supervise, coach, and evaluate Main Bankers, Cash Operations Attendants, and the Count Room Lead, ensuring alignment with operational standards and goals.
• Monitor staffing levels, approve schedule changes, and assign responsibilities to meet operational and budgetary needs.
• Ensure compliance with internal controls, company policies, and all gaming regulations, including BSA/AML/Title 31 requirements.
• Lead recruitment, interviewing, selection, onboarding, and training for cage operations positions.
• Review operational performance, identify efficiencies, and recommend service and process improvements.
• Assist in budget preparation and monitor departmental expenses to ensure fiscal responsibility.
• Collaborate with the Cage Operations Manager on SOP creation, revision, and enforcement.
• Process and approve payroll entries, corrections, and related staffing documentation.
• Communicate operational updates, promotions, and procedural changes to the team.
• Serve as the on-duty managerial representative, coordinating with other departments to support property-wide operations.
• Enforce safety standards, promote injury prevention, and maintain a secure work environment.
• Perform other duties as assigned by the Cage Operations Manager.

• Demonstrated ability to manage operations both strategically and hands-on.
• Strong leadership presence with excellent guest relations skills.
• Effective communication (oral and written) with team members, peers, and management.
• Ability to uphold confidentiality, professionalism, and integrity.
• Proficient in analyzing operational and financial data to support decision-making.
• Maintaining a professional working relationship among all personnel.
• Must be able to work an alternate schedule with a minimum of two (2) weeks' notice.
• Must be willing to be on-call during low staffing situations.
• Must be willing to work in all Cage & Cash Operations areas during low staffing situations, to include occasionally pushing a cart that can weigh up to 100lbs.

• 2-5 years of experience in gaming cage operations or banking, with at least 2 years in a supervisory or managerial role.

• Degree in a related field preferred or equivalent work experience.
• Strong knowledge of gaming regulations and compliance requirements.
• Ability to obtain and maintain a valid Kentucky gaming/racing license and a Race and Sportsbook Employee License.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 100lbs.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is required to circulate throughout the assigned areas, including the smoking area, and actively observe players and the functioning of machines.