Customer Service Representative (CSR)

Job Summary:

At Bryant Bank, we aspire to provide legendary service to our customers. The Customer Service Representative builds relationships with bank customers and provides a variety of financial services to meet customer needs.

Duties/Responsibilities:

• Discuss goods or services information with customers or patrons.
• Advise customers on the use of products or services.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Recommend products or services to customers.
• Promote products, services, or programs.
• Open accounts, execute sales, or other financial transactions.
• Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others.
• Use relevant information and judgment to determine whether events or processes comply with laws, regulations, or standards.
• Maintain a work area that ensures the safety of all negotiables and confidential records.
• May assist with completion of loan applications.
• Performs other related duties as assigned.

Knowledge/Skills/Abilities:

• Customer and Personal Service - knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Integrity - job requires being honest and ethical.
• Attention to Detail - job requires being careful about detail and thorough in completing work tasks.
• Relationship Building - ability to develop constructive and cooperative working relationships with others, and maintaining them over time.
• Communication - the ability to communicate information and ideas in speaking and writing so others will understand.

Education:

• High school diploma or GED required.

Experience:

• Minimum one-year of customer service experience required.
• Preference for proven work experience in a similar role or in a financial institution.

Physical Requirements:

• Must be able to lift up to 15 pounds at times.
• Prolonged periods sitting at a desk and working on a computer.