Automotive Client Success Manager

Job Description:

In this role, you will be managing new and existing clients and the voice and face of our business to those clients. Client Success Managers will also support Executive Consultants in the onboarding of new clients and most importantly, they are responsible for growing each managed account which requires consultative sales and solutions. CSMs are responsible for managing all post-sales communication with their clients, from regular check-ins, relationship development, and account growth. Responsibilities: Main point of contact and management of client relationships Support in onboarding of new clients Support of Workshop Participants Liaise with Executive Consultants, Sr Consultants and Leadership to ensure client growth and execution Monitor new client conversion, account growth, lapsed/churned recovery and all other key metrics for accounts assigned to you Large focus on developing strong client relationships in order to drive client referrals Field and prioritize incoming requests and document all activity within HubSpot Troubleshoot any client roadblocks to ensure top client satisfaction Proactively identify internal and external opportunities to assist with account growth Additional tasks assigned to support overall company growth Education/Experience: 2 years of experience in account management, sales or hospitality Experience using HubSpot, LinkedIn and other account management tools Excellent organizational, analytical and time management skills Ability to meet deadlines with both client and management needs Excellent written and verbal communication skills Goal oriented, self-motivated; able to work independently but within a team environment Knowledge, Skills, and Abilities: Experience in the Retail Auto Industry a Huge plus Capacity to manage multiple projects with tight deadlines Extremely detail-oriented Ability to manage and prioritize several tasks and requests at once Learns quickly, asks questions, wants to understand their responsibilities and the industry Vital Factors (subject to change): Revenue – Existing, New & Churned Referrals Generated Workshop Participants Upsells

Job Requirement:The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace.

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