Administrative Assistant Receptionist

Seeking full time applicants.

Duties and Responsibilities

• Welcome and greet all patients upon arrival and update their status in the Electronic Health Record (EHR) by checking patients in and out
• Collect and process payments for copays and uninsured visits
• Register new patients and update existing patient charts during check-in through the collection of detailed patient information, including but not limited to verifying financial and insurance information, preferred phone numbers, current home address and any other relevant data
• Provide patients with intake and new patient forms as well as office policies and legally required documents
• Review patient paperwork to assure completion of all required documents, including the HIPAA form, medication policy and relevant consent forms
• Respond to inquiries as appropriate and provide patients with support, guidance and information as needed
• When necessary, inform appropriate provider of patient questions or concerns through EHR task option or via email
• Schedule appointments for new and recurring patients based on provider availability and appointment types
• Facilitate patient / provider rapport by being attentive to provider delays or absences and communicate such to patient(s) in a timely manner
• During check-out, offer to schedule follow up appointment(s); enter all scheduled appointments into the EHR and provide patients with appointment cards
• Retrieve records provided by patients or when received from outside agencies and scan paperwork into patient’s EHR chart
• Answer phones, check voicemails, and respond to messages by returning calls or notifying appropriate staff member of message received
• Be polite and courteous when communicating with prospective and active patients, their families or other callers; use of proper phone etiquette is expected
• Maintain a pleasant, welcoming atmosphere within the waiting room by offering patients coffee or water; brew coffee and refill water jug as needed; refill disposable cups, sugar, stir sticks and tissues as needed
• Opening and Closing tasks
• Perform other duties as directed

Education Requirements

• High School Diploma or Equivalent; Minimum 2 years’ experience working in receptionist or customer service capacity

Experience

• Basic knowledge of Electronic Health Record data entry
• Knowledge of Microsoft Office
• Knowledge of basic accounting
• Medical office experience strongly preferred
• Ability to use office technology independently including, but not limited to operating multi-line phone systems, fax machine, copier, scanner etc

Skills

• Communication​​: Focusing on verbal and written communication skills, along with sharp listening abilities.
• Multitasking: Handling several tasks simultaneously. Some examples include juggling multiple phone lines; face-to-face contact with clients, visitors and employees; and clerical duties.
• Prioritizing: Prioritize multiple projects and requests.
• Organization: Ability to be organized in every task or project you take on. Ability to find files and phone numbers at a moment's notice and maintain a tidy work area.
• Technical skills: Experience in using phone systems, copiers, printers and computers.
• Interpersonal skills: Ability to communicate, collaborate and maintain good relationships with patients and employees.
• Initiative and problem-solving abilities: Willingness and ability to take on a multitude of tasks beyond conventional. Ability to solve problems and take on special projects
• Dependability: Ability to be trustworthy and reliable