Warranty Administrator

TITLE: WARRANTY ADMINISTRATOR

REPORTS TO: SERVICE MANAGER

About George Moore Chevrolet:

Welcome to George Moore Chevrolet located in Jacksonville, Florida. Customer satisfaction has been the cornerstone of our operation since we opened in 1986. We are proud of the community we serve and in return, that community has voted on Bold City Best, Best New Car Dealership! As a sign of our appreciation for the First Coast, it is a core value to give back to our community. Whether it's supporting small businesses or donating to local schools-George Moore Chevrolet is ingrained in the community.

George Moore Chevrolet started serving the Jacksonville area in 1986.  In 2010, we opened in a new location at 10979 Atlantic Blvd, Jacksonville, FL 32225 in the heart of the Arlington automotive community.

We take pride in our employees. We make sure we employ the best and continue to invest in them. Our well trained staff makes it easy and timely to do business, with each team member bringing a high level of experience and expertise so that we can continue to deliver excellent service. 

PURPOSE OF THE POSITION:

The Warranty Administrator is to accurately check, total and input each repair order, making necessary adjustment to ensure that the dealership receives all of the money it is entitled to and follows all prescribed factory guidelines.

DUTIES AND RESPONSIBILITIES:

• To be available at all times to report to management on any aspect of this position.
• To be available to Service Reps when they are at our Dealership and to have all necessary documents required for Zone authorization.
• To keep informed of any changes/revisions in the Policy and Procedure Manual regarding claims and submission of claims (Refer to GM Dealerworld)
• To be available and willing to attend any training seminars and/or schooling which may be relevant to Warranty Administration.
• To ensure that all owner related cases are followed up with correspondence and documentation of closed cases upon Service Director's comments.
• To call the Dealer Business Center (DBC) with any questions that may arise to receive the correct handling of the claim.
• To protect the money that the dealership is keeping up to date on current audit procedures.
• Fax all invoices and ROs for extended warranties.
• All warranty claims completed, posted and processed via GM Dealerworld to divisions for claim payment.
• Reconcile credit memos and post upon receiving them, using current schedules.
• Reconcile warranty schedules
• Correct and make any adjustment concerning rejected claims, and resubmissions of claims when they come in order to maintain the warranty receivables within established guidelines.
• Have any claims holding for Zone approval separate with all documentation at all times
• Check and verify that part numbers and process correspond with labor if questioned by Zone.
• Back flag of technicians per Shop Manager's discretion. To make certain back flags are processed into the current pay period to reflect any adjustments made.
• Every Monday, give schedule to the Comptroller and Service Manager and be available for questions regarding status of claims.
• Assist in training designated person to act as back-up in the warranty field and to ensure the even flow of operations.
• Flag technicians on a daily basis. Run integration report on Wednesday before noon.
• Record labor operation codes when shop manager is not available.
• Record clear instructions to technicians, specify required labor operations.
• Verify technicians attach specific bulletins to the repair orders when required
• Document work performed and applicable technical information.
• Input Pre-delivery Inspection (PDI) repair orders. Check the GMVIS field found on GM Dealerworld, to ensure PDI claims are installed and paid. Verify the PDI slip and GMVIS field match. If not, the Service Director must be notified.
• Maintain warranty schedules
• Problem claims solved with proper management.
• Input all new hire technician and service advisor information into WINS. (Refer to GM Dealerword)
• All warranty claims paid in less than a thirty day period.
• Fill in for Service Cashier when needed
• Relieve the Cashier for lunch periods
• Must be able to communicate with, and take instruction from the Comptroller

QUALIFICATIONS:

• Dealership computer skills
• Strong communication skills
• Mathematical skills
• Detail oriented
• Ability to multitask
• Extremely resourceful
• Inquisitive and intuitive
• Professional and personal appearance

BENEFITS:

• Medical, Dental and Vision for Full Time employees working 30 hours or more
• 401K after 1 year of employment
• Longevity Fund/Bonus
• 1 week of vacation after 1 year of employment and 2 weeks after 2 years
• Five paid holidays (New Years Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)
• GM training for all
• Closed Sundays

WORKING CONDITIONS:

The Warranty Administrator works at a desk in an office setting for most of the shift. S/he will spend several hours inputting information into a computer system and performing other types of paperwork. S/he will be trained on the dealership computer system (Reynolds and Reynolds). S/he will be required to use office equipment such as a computer, calculator, copy machine and fax machine. The employee is occasionally exposed to fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate.