Assistant Manager - Chick-Fil-A

Reports To: General Manager

Salary Range: $50,000-$60,000 per year and bonuses!

Hyde Park Hospitality is hiring Assistant Managers for the Chick-Fil-A restaurant opening inside the Chicago O'Hare International Airport!

Position Summary

The purpose of the Assistant Manager (AM) position is to assist the General Manager in tactically executing Chick-fil-A restaurant management operations. The AM ensures the restaurant is clean, ready for business, staffed, and operates to high operational standards. The AM uses prescribed policies and procedures to make management decisions.

Essential Functions

• Completes opening, daily, and closing procedures/checklists in accordance with company polices/procedures.
• Implements and maintains retail services program. Maintains awareness of possible new business within unit and surrounding area including opportunities.
• Assists the General Manager in managing by supervising day to day activities in the Chick-fil-A restaurant and all related points of sale.
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes Hyde Park Hospitality as an employer of choice within the local community.
• Establishes and maintains a proactive human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant.
• Uses judgement and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.
• Actively ensures all associates take all mandated rest breaks and meal periods.
• Ensures display areas are appropriately clean, stocked, and visually appealing.
• Ensures all equipment is in good working order.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
• Operates cash registers and voids transactions as needed while following all HPH cash handling procedures and maintains proper security of cash at all times.
• Monitors compliance with wellness and safety procedures and guidelines, builds awareness about wellness and safety, and reports any safety concerns to the GM.
• Places orders, receives goods, and processes invoices.
• Ensures that the company has the most current contact information for all associates working in the restaurant.

Qualifications

• Position requires a Bachelor’s Degree plus 2 - 4 years of food and beverage experience or an Associate’s Degree plus the equivalent of 4 years of food and beverage experience or 4-6 years’ food and beverage experience with increasing degrees of responsibility attained.
• Requires a minimum of 6 years food and beverage experience, cash handling, or customer service experience.
• Requires a minimum of 4 years supervisory or lead experience in a casual restaurant or production kitchen.
• Requires the ability to speak, read, and comprehend instructions, shot correspondence, and policy documents, as well as converse comfortably with customers.
• Requires management and leadership skills and the ability to work with confidential employee, client and Hyde Park Hospitality information.
• Ability to work shifts during various operating days and hours each week. Opening and closing availability is required to effectively monitor restaurant associates work activities during these different days and times.
• Ability to work with mathematical concepts such as probability and statistics.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
• Knowledge of all applicable federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with HACCP standards.

Other Information

• FLSA Status: Exempt
• Travel Requirements: Little or no traveling required (less than 10%
• Restaurant Operating Hours: Monday-Saturday 4:00 AM-11:00 PM; Closed Sundays

Benefits

• Bonus Program
• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2023 for being one (ranked 24th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.