Operations Manager - Women's Residential Treatment Center

Job Description:

Manager of Operations, Innova Grace

Job Duties and Responsibilities:

• Daily supervision and on-site administrative responsibility for the overall operation
• Ensure that the operation follows current heightened monitoring plans, if applicable
• Oversee staffing patterns to ensure supervision and the provision of services
• Assign tasks to direct care technicians that do not conflict or interfere with responsibilities
• Administer and manage the operation according to policies and procedures
• Ensure that the operation follows The Joint Commission standards
• Ensure completion of the Monthly Quality (compliance) Checklist
• Ensure persons whose behavior or health status is known to present a danger to the center are not allowed at the operation
• Establish system to inform all center staff of the system for emergencies and how to contact the person on call in case of an emergency

• Work in tandem with the Director of Clinical Services, Innova Grace, Regional Director of Clinical Services, and Regional Director of Operations to provide the highest practicable quality of care for clients
• Ensure H.R. processes are followed
• Participate in training program and scheduling of employees
• Utilize E.M.R. system for quality assurance purposes
• Lead daily Flash meetings and lead/participate in other daily/weekly/monthly meetings
• Ensure smooth admissions process and work to achieve monthly census goals by providing exemplary care
• Ensure employees are familiar with The Joint Commission standards
• Identify areas for improvement in group therapy programs and overall culture of the residential treatment center
• Identify areas where quality assurance improvement plans are needed; identify areas of concern, root causes, and action steps to resolve
• Maintain close communication with Regional Director of Operations
• Assist with coverage as needed (Clinical Case Manager, Nurse Manager, Lead House Chef, Chef, and other positions)
• Participate in on-call program
• Oversee culinary department and evaluate efficiency/quality/appropriate menu planning/cost control/proper food supply
• Budget compliance - track all expenses monthly and supply copies of receipts

• Monitor overtime and follow approval process
• Work in collaboration with all disciplinary team members to coordinate every aspect of client care
• Maintain relationship with Psychiatrist and other providers
• Understand electronic medical record and perform random audits as necessary for The Joint Commission compliance
• Assist the Regional Director of Operations/Executive Director with Plans of Correction (if needed)
• Other duties as assigned by the Regional Director of Operations

Competencies:

• Must love people
• Detail oriented
• Operationally minded
• Solutions oriented
• Communication and relationship management
• Professionalism
• Leadership
• Knowledge of mental-health system

• Cost consciousness
• Ethics
• Strategic thinking

Minimum Qualifications:

• Bachelor's degree (B.A.) from a four-year college or university; 3 - 5 years related experience (preferred)
• Experience working in a residential treatment center

Benefits:

• Paid Time Off (P.T.O.)
• Paid Holidays
• Bereavement Leave
• Mental Health (Wellness) Program
• 401(k) with Matching
• Major Medical, Dental, and Vision Plans
• Life Insurance (whole and term plans)
• Supportive and Inspiring Leadership Team
• Extraordinary Company Culture
• Free Training/C.E. Opportunities
• Opportunities for Growth

Innova Recovery Center, as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. Innova Recovery Center is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.