Director-Collections

Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

The purpose of this position is to manage the delinquent loan portfolio and personnel up to and including; loan/share collections, real estate collections, foreclosure activity, charge-off collections, repossession activity, remarketing, bankruptcy, credit reporting, and probate. The position will also identify trends and report on elements of risk including delinquency, bankruptcy, repossessions, foreclosures, and liquidation of assets. Overseeing both delinquency and loan review this role will assist Leadership in effectively managing credit risk.

Essential Functions

• Management of the Collections and Member Solutions functions: Manage delinquent mortgage, consumer loan, and negative share collections--Oversee daily operations, including workflow, quantity, and quality of accounts worked. Provide leadership, training, mentoring, coaching, performance evaluation, and advancement / salary recommendations. Review, track, and audit the disposition of repossessed and foreclosed collateral. Monitor for CFPB, NCUA, Credit Reporting, and applicable State and Federal Law compliance, in addition to Conventional and Government loan guideline adherence. Ensure the department is up to date with Disaster Recovery and Business Continuity procedures. Create monthly, quarterly, and annual financial reports related to Collections, Repossessions, Charge Off's, and Bankruptcy. Reduce loan losses, and enhance the financial position of the credit union. Ensure the volume of repossessed and foreclosed collateral is maintained at a manageable level. Review Policies and Procedures quarterly to ensure they are up-to-date and that the organization is in compliance with the latest rules and regulations. Prepare the department for a less manual approach to collections, by positioning the department for increased use of technology and automated processes. Preparation of related areas for an increase in delinquency by using analytics.
• Staff Development / Alignment: Provide direction and inspiration for team-assigned tasks. Set goals with direct reports and help drive alignment with corporate strategic initiatives. Provides individual guidance and feedback through regular performance evaluations. Maintain a positive collections staff and recognize accomplishments by pursuing proper problem-resolution techniques. Provide training to collectors to identify counseling opportunities using production reports and call logs. Initiate and move forward any technological advances that benefit the department and the organization.
• Manage Legal Desk for Recovery Collections: Support internal staff by providing guidance on accounts recommended/approved for legal (collection) action. Identify new business engagements with outside counsel and collaborate with internal counsel to ensure engagement is vetted. Act as the credit union's recovery collections subject matter expert and attend to related legal matters upon request.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position:

• Bachelor's Degree in business or a related field.
• 8+ years' combined financial services experience with a focus on Collections, Foreclosure, Bankruptcy, and/or Repossession.
• 5+ years' supervisory experience.
• 4+ years' supervisory experience in a Collections capacity. Preferred

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Proficient in collection practices and laws, including bankruptcy, repossession, and foreclosure.
• Knowledge of Banking / Credit Union lending.
• Knowledge of Federal National Mortgage Association (FNMA), Federal Home Loan Banks (FHLB), Federal Housing Administration (FHA), and Veterans Affairs (VA) delinquent loan servicing and loss mitigation.
• Proficient in Credit Reporting Law and compliance.
• Proficient in all State and Federal laws related to Collections, i.e., CFPB, Gramm-Leach-Bliley Act, UDPA, FDCPA, and Truth in Lending.
• Proficient in all Collections Department functions.
• Excellent interpersonal communication skills including strong negotiation and active listening skills.
• Ability to communicate effectively with all levels of management and Members while maintaining confidentiality, diplomacy, and tact.
• Strong reading comprehension and ability to understand/convey intent behind policy wording.

Certifications Required:

• None

Environmental, Physical and Psychological Requirements:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

Additional Information

The pay range for this position is: $106,475 to $139,755 per Year (S18)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for our corporate bonus program based on company performance.

We anticipate this position to close on 4/30/2024. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Benefits Summary Sheet - 2024

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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