IT Field Service Technician

IT Field Service Technician

Pay Rate: $17.00/HR W2, plus mileage and travel expense (Increase to $23.50/HR upon hire)

Hours: Monday-Friday, 9am-6pm; Must participate in on-call rotation

Location: Stockton, CA 95206 service area

Duration: Contract-to-Hire

Description:

Tech will be dispatched out to handle service calls for client IT equipment throughout the Stockton, CA service area.

• Level of support will vary depending on customer but could include printers, laptops, servers, networking, and switches among other duties
• Receive user calls and offer remote or on-site support.
• Troubleshoot system, office, hardware, and business applications
• Monitor calls, incidents and requests using client provided Service Now tool
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

Skills:

• Must live within 20 miles of 95206 zip code
• 1+ year of printer break/fix experience
• Good admin and organizational skills
• Working knowledge of printers, laptops, desktops, servers, and network
• Ability to meet deadlines and SLAs
• Need to obtain an A+ certification within 6 months of employment
• Must have reliable transportation in order to travel throughout defined area to complete service calls