Case Manager

The New Living Healthcare Services (NLHCS) Community Support Worker (CSW) is responsible for providing care coordination services to its consumers under the direct supervision of the Care Coordinator.

The overall goal is to embrace, advocate, and empower the minds and lives of adult behavioral health consumers by facilitating positive change and fulfilling growth.   

The CSW will spend 70% of their time in the field teaching clients the skills required to manage their disorder and methods of success amidst their individual recovery goals. 

CSWs support individuals in attaining meaningful, sufficient lives through the growth of the skills necessary to live independently, acquire employment, complete their education/training and have vigorous social lives.

DUTIES AND RESPONSIBILITIES

The CSW is responsible for remaining aware of current issues regarding the consumers, following existing programs and individual Care Plans, and documenting activities and significant observations in the clients' charts and progress notes

• Assisting people in identifying personal recovery goals.
• Assisting with community resources such as housing, food banks and medical care.

• Provide psycho-educational and teaching symptom management skills to minimize the effects of symptoms of individual daily lives.
  
• Participates in development and implementation of all support programs offered through the Care Plans.
  
• Support consumers in the community to support  them to function more safely and independently.
  • Recommend physical, recreational, social and educational activities.  
  • Identify social, economic, and educational services in the community that will meet clients’ needs,
  • Maintains liaison with other agencies, professionals, government officials and the community.
• Recognizes potential crisis situations, analyzes such situations accurately, develops strategies to deal with such situations, and inform the Care Coordinator
  
  • Monitors clients’ well-being.  Assists clients with daily life skills and/or behavior management training as needed.  
  • Assists clients in attending appointments when necessary and may provide transportation.
    
  • The CSW’s monitors clients’ progress and well-being and assists the team in evaluating the effectiveness of planned counseling and support.
  • Provides suggestions for the modification of consumers’ program plans.

Required Skills 

• 3-5 years experience in case management 
• Working knowledge of Mental Health Core Service Agencies 
• 3-5 years providing case notes documentation 
• Excellent analytical skills and attention to detail
• Strong people skill 
• Outstanding communication, presentation, and interpersonal skills
• Interviewing skills 
• Critical thinking and empathy