On-Premise Help Desk Technician

Job Title: On-Premise Help Desk Technician

Location: New Orleans, LA

Job Type: Full-Time

Hours: Monday – Friday, 9:00 AM – 5:00 PM with semi-regular travel to Dallas

Company Overview:

We are a leading Managed Service Provider based in Dallas, dedicated to offering superior IT solutions to our clients. We pride ourselves on fostering a culture of innovation and excellence. Currently, we are seeking an experienced On-Premise Help Desk Technician to join our team and provide dedicated onsite support for a premier client located in the New Orleans area.

Job Description:

As an On-Premise Help Desk Technician, you will be the frontline support for all end-user issues in a dynamic and technologically diverse environment. This role includes the management and support of various office technologies such as a golf simulator, conference room scheduling devices, and audio-visual equipment. You will ensure optimal hardware and software operations, enabling staff to maintain peak productivity.

Responsibilities:

• Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
• Support and maintain office technological equipment, including but not limited to audio/visual systems, conference devices, and interactive setups.
• Troubleshoot and resolve technical problems in a timely and accurate manner, providing end user training and support where required.
• Coordinate with corporate IT staff, providing on-ground support and feedback to ensure that corporate IT directives are implemented effectively.
• Maintain documentation of local IT processes, systems, and procedures.

Qualifications:

• Proven experience as a Help Desk Technician or other customer support role.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.
• Professional customer service attitude.

Requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 3 years of hands-on IT support experience in an office environment
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Proof of eligibility to work in the United States will be required as part of the hiring process.

Additional Notes:

This position requires physical presence at the client’s New Orleans office and includes semi-regular travel to our headquarters in Dallas for training, meetings, and team collaboration.

Employment is contingent upon passing a comprehensive background check. This check will include verification of employment history, education credentials, and any criminal records.

Benefits:

• Competitive salary and benefits package.
• Dynamic work environment at one of New Orleans' top growing companies, frequently listed as a best place to work.
• Office perks include access to unique amenities such as an in-office golf simulator.
• Generous PTO policy including vacation, personal, and sick days.
• Paid holidays according to the company calendar.

How to Apply:

Please submit your resume and cover letter using the Apply Now button at https://www.bear.tech/about-us/careers/. Be sure to highlight your experience with customer service and any specific technologies mentioned in the job description.