IT Support Specialist - Level 3

At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world.

We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our teams make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee.

So, what are the benefits?

• Healthcare plans, tailored by you, and a supportive employee assistance scheme.
• Discounts and savings on everything - Pizza! Movie Tickets! Hotels! Car Rentals! And so much more. Partnered with leading brands like Costco and DisneyLand with TriNet perks.
• Quick, easy access to all your information via TriNet Mobile App – healthcare, perks, earnings, PTO and more.
• 401(k) with options for employer matching and profit share.
• Accrue 144 hours PTO annually.
• Variety of social events across the year, from Summer and Winter parties to EDI events and Charity days.
• Career advancement opportunities within a rapidly growing organisation. We are currently building a brand-new modern office right here in Greenville, due to open in 2025!
• Recognised as one of the Best Companies to Work for in the UK, by Best Companies™.

About the role

Join our IT Team in Greenville as an IT Support Specialist where you'll play a key role in the continued maintenance, support and development of our IT infrastructure.

• Administering the company’s IT infrastructure, maintaining helpdesk ticket records for all assigned faults and issues.
• Providing first-line support for hardware, commercial applications, and network issues, focusing on quick resolution or escalation where necessary, whilst providing world-class customer service.
• Engaging with stakeholders across the business, pro-actively resolving issues and delivering great customer service.
• Serving as an escalation point for first-line queries, ensuring compliance across Hardware & Software installations.
• Collaborating with the UK team and third-parties for repairs and support, while managing stocks of computer consumables efficiently.
• Deliver coaching to employees on PC-based packages, producing and updating systems-related documentation.
• Pro-actively plan for IT project-based work to improve efficiencies and conduct user/system administration as required.
• Engage in ongoing technical research and development of computer systems for continuous innovation.
• Monitoring and tracking IT asset movements accurately and liaising with finance for fixed assets.
• Supporting the entire IT infrastructure, meeting defined Key Performance Indicators (KPIs) effectively.

What are we looking for?

• Proven experience in IT infrastructure administration, with experience in a similar role.
• Strong troubleshooting skills across hardware, applications, and networks.
• Great communication skills with technical and non-technical stakeholders with a people-centric approach.

The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.

We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here https://www.youtube.com/watch?v=8WH7Pi3--zc