Customer Service

Job description

Responsible for contacting and servicing our customers for account setups, maintenance, and compliance. Will be responsible for keeping up to date with current laws and regulations pertaining to the company. Requires hands-on problem-solving skills and the ability to multi-task effectively and efficiently.

ESSENTIAL FUNCTIONS:

• Customer setups and maintenance
• Email Communication
• Vendor setups and maintenance
• Works closely with account managers to ensure seamless customer service is provided to all customers.

POSITION QUALIFICATIONS:

• Dependability and willingness to accommodate work schedule.
• Ability to fulfill customers’ needs while following company policies and procedures.
• Utilization of the available time given to organize and complete assignments within a given timeline.
• Effectively communicate with others using spoken word.
• Demonstrate a self-confident approach to complete work assignment or defend a position or idea.
• Portray flexible and multi-tasking abilities.

• Actively listen, attend to, convey, and understand the comments and questions of others.
• Accept responsibility and account for his/her actions.
• Ability resolve antagonistic conflict with others in a professional manner.
• Goal Oriented with the desire to perform to the best of his/her ability.

SKILLS & ABILITIES:

Computer Skills: Must be knowledgeable with Microsoft Suite of products including Excel, Word and Outlook

Must possess the ability to learn and master computer systems used within the company on a daily basis

HOURS: MONDAY THRU FRIDAY  10AM-7PM