TDBP - Learning & Development

About this Role:

The Talent Development Business Partner (TDBP): Learning and Development will be collaborative in working with all internal partners and deliver a high level of service in meeting the learning and development needs of the organization. The ideal candidate will possess a strong learning technology and multimedia skillset to design innovative, memorable, effective, and engaging learning experiences. This will include instructor-led facilitation (onsite or through video conference), e-learning, videos, animated modules, simulations, interactive tutorials, and other learning assets. As well as curation of third-party content solutions.

Responsibilities:

• Accountable for planning, designing, developing, implementing, and evaluating all education initiatives offered through instructor-led, online, and blended learning methods to ensure the most effective learning strategies to meet organizational goals and objectives.
• Monitor organizational compliance with all required learning activities for periodic audit and annual exam preparation.
• Build working partnerships with leaders and act as a trusted advisor on education and engagement matters.
• Maintain a working knowledge of best practices and external trends for effective learning methods.
• Responsible for the design and maintenance of procedures, guidelines, processes, and resources to support knowledge management.
• Evaluate the effectiveness of all custom learning programs through tracking, analyzing, and examining learners’ satisfaction levels and proficiency assessments. Follow up and make necessary adjustments to design, as necessary.
• Manage vendor relationships and oversee vendor performance, conduct vendor screening, and assist with vendor selection for learning and development needs.
• Catalog, update, redesign and maintain custom content to ensure relevancy, accuracy, and continuous improvement.
• Design and administer assessments to support defined learning objectives and create metrics to measure the effectiveness of learning courses.
• Facilitate learning courses for foundational, continuous, and regulatory learning needs.
• Provide mentoring and guidance to Guiding Star on-the-job trainers, on effective use of materials. Conduct follow-ups as necessary, to assess knowledge retention and application and to provide any needed coaching.
• Conduct presentations for various groups including executive leadership.
• Remain updated on new delivery strategies and options and include facets of social and peer learning, game-based learning, informal learning, etc. as needed.
• Measure return on learning investments by evaluating programs/materials to ensure that the desired learning objectives and goals are achieved.

Who you are:

• Experience with eLearning content authoring tools preferred (ex Articulate and Vyond).
• Experience with knowledge base software preferred (ex Confluence).
• Experience with learning management systems preferred (ex BAI).
• Experience with leadership development and sales enablement training.
• Above-average proficiency with MS Office Suite of Products (MS Word, Excel, PowerPoint).
• Proven planning and organizational skills with the ability to manage multiple and diverse projects simultaneously.
• Demonstrated problem-solving ability and consistent, logical and effective decision-making.
• Knowledge of financial operations or experience in a financial institution preferred.
• Business travel to all branch/operations locations; including, some overnight stays as needed.