Technical sales engineer - North America

Who is Wazo?

• Wazo is a software editor of an API-first Unified Communication Platform that provides to its customers (telco operators, service providers, integrators) an all-in-one application suite to support IP telephony, collaboration and customer relationship needs
• A strong solution that can be deployed in any infrastructure and managed through a cloud administration interface
• A set of application programming interfaces (APIs) to build new communication services and integrate Wazo into the core of their information systems
• A native open source platform which provides security and freedom to our customers.

Wazo believes that Unified Communication users should have more control over their communication tools and that businesses should be able to integrate innovative communication features into their business workflows. Wazo’s ambitions is to take a significant part of the UC market that is expected to generate over USD 260 billion of revenues by 2028.

Since launching its solution in Europe in 2018, Wazo has successfully gained a foothold in this very competitive market thanks to its unique positioning and innovative IT approach: Wazo has already attracted more than 100,000 users and more than 100 Telecommunication Companies, Value-Added Resellers and Managed Services Providers. 

Wazo is VC-backed. 

What’s the Role?

We are seeking a highly skilled and motivated Technical Sales Engineer to join our dynamic North America Sales Team. The Technical Sales Engineer will play a critical role in driving revenue growth by providing technical expertise during the sales process, conducting product demonstrations, and delivering training sessions to new clients.

The ideal candidate will possess a deep understanding of unified communication technologies and excellent communication skills to effectively articulate the value proposition of our software solutions to prospects and customers.

If you are hungry to build a career in a fast-paced, high-growth company, results-driven, personable, with a strong interest in technology… then we’d like to meet you!

What You'll Do:

• Conduct technical presentations and product demonstrations to showcase the capabilities of our UC platform to prospective clients
• Act as a subject matter expert on our software solutions, providing in-depth technical knowledge and answering technical questions from prospects and customers
• Collaborate with the sales team to understand customer requirements and develop customized solutions to meet their needs
• Work closely with the product development team to stay updated on product enhancements and new features, and provide feedback from the field to inform future product roadmap decisions
• Assist with the preparation of proposals, RFP responses, and technical documentation to support the sales process
• Deliver training sessions and workshops to onboard new clients and ensure successful implementation and adoption of our software solutions
• Provide post-sales support and technical assistance to customers as needed, including troubleshooting technical issues and addressing product-related inquiries

What Skills You'll Need to Succeed?

• Technical skills:
  • Expertise in voice, video, messaging, and conferencing technologies
  • Familiarity with SIP webRTC architecture and telecommunication infrastructure
  • Familiarity with Linux and Asterisk
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
  • Ability to learn new technology quickly, as well as a strong interest in doing so
  • Hands-on skills to bridge gaps in functional and technical areas / solutions
• Excellent presentation skills with the ability to communicate complex technical concepts effectively to both technical and non-technical audiences
• Strong experience building relationships with customers
• Ability to thrive in a fast-paced, deadline oriented start-up environment
• Demonstrated ability to manage multiple projects at a time while paying strict attention to details and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
• Excellent time management and prioritizing abilities
• Strong communication, relationship building, presentation, customer service, listening and writing skills and ability to concisely explain tricky issues and complex solutions

What Professional experience and Education background are Required?

• 5+ years of technical sales engineer for customers Unified Communication companies industries. 
• Proven experience (5+ years) in a technical sales or solutions engineering role in the unified communication software industry. Experience at the following UC software editors is a real plus: biCom, Sangoma, CoreDial Phone System, Crexendo (ex Netsapiens), RingLogix, LogMeIn GoToConnect, Shoretel
• Good knowledge of CRM such as Hubspot
• French language skills is a plus
• Bachelor’s level degree in Computer Science or an engineering, mathematics, or another quantitative field
• Ability to travel as needed (incl. abroad)

Why Should You Apply to Wazo?

✅  Our mission is to provide the best open source communication platform to allow anyone to build any communication use cases anywhere

✅  We invest in our employees through career development & opportunities, social events, and competitive benefits

✅  You get to collaborate with and learn from smart and creative people around the globe

✅  Team spirit is not a motto: it is a reality

To keep our employees happy and motivated, we are always assessing the benefits we offer to ensure we are competitive. Here are some we’d like to highlight:

• Healthcare Insurance and Leave
• Short and Long Term Disability Insurance
• Life and Accidental Death & Dismemberment Insurance
• Retirement Savings Plan
• 4 weeks of vacations & 5 sick leave days
• Virtual onboarding, Hackathon on a global basis! You have the opportunity to interact with our global colleagues
• Fun culture with a big opportunity to make an impact on our growing global team

We welcome everyone to apply to our positions. Wazo is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.