Tech Writer Jobs (NOW HIRING)

Tuknik Government Solutions, LLC Koniag Government Services company, is seeking a Tech Writer to support TGS and our government customer at Baltimore, MD.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Information Technology Asset Management (ITAM) project goal is to provide the Agency with better information to manage business decisions, improve best practices and allow better management of the life cycle of IT assets.  ITAM will allow the Agency to cut costs, reduce liability exposure, improve software compliance and better match use with contract terms.  The long-term objective is capturing and integrating physical, financial, and contractual data that supports the functions needed to manage IT assets effectively and optimize customer’s performance.

A critical element of the ITAM project includes the implementation and operational support of the planning, acquisition, delivery, acceptance, and installation of IT assets. The Technical Writer will support this function to create meaningful and accurate documentation, while maintaining documents that accurately convey IT asset management (ITAM) information to Logistical Planning and Inventory Support.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

In support of this task, the contractor using Microsoft Office Suite software shall independently develop various information sources including:

• User Guide(s)
• Administration Guide(s)
• Reference Document(s)
• Requirements Document(s)
• Configuration Guide(s)
• Operations Guide(s)
• Validation Guide(s)
• Test Plans for life cycle testing
• Creating libraries, lists, and pages including:
• Wiki Pages, Web Part Pages, and Dashboard
• Manage/Monitor Announcements, Calendars, and Discussion Boards
• Forms (Microsoft Infopath)
• Spreadsheets (Microsoft Excel)
• Diagrams and flow charts (Visio software)
• Convert documents to .PDF files using Adobe software.
• Site Content
• Ability to create categories and fields
• Metadata: Assigning Metadata common properties (tags) to files, lists, and libraries
• Folders: Create, manage, and set permissions
• Understand, use, and create views
• Understand workflows and processes
• Apply logical thinking to assess user requirements
• Analyze various procedures and recommend documentation to record and explain processes.
• Analyze various reports and recommend tuning actions to improve the performance of Asset Manager and associated software.
• Update informational and instructional resources and documentation as requested by the task manager and project managers using various software products, such as Adobe and SnagIt.
• Add informational and instructional resources and documentation to the designated SharePoint locations using various SharePoint modules and update them as required by task assignments.
• Participate in ITAM meetings, project meetings, conference calls, and related training.
• Formulate reports for management.
• Assist in Asset Management group-training sessions.
• Design and document business processes for/with users.
• Assists in collecting and organizing information for preparation of user manuals, training materials, installation guides, proposals, and reports.
• Edits functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents.
• Conducts research and ensures the use of proper technical terminology.
• Translates technical information into clear, readable documents to be used by technical and non-technical personnel.

Required Skills/Education/Experience:

Preferred Candidate with Associate’s Degree in related field and minimum of three (3) years of experience in this area:

IT technical writing experience, able to articulate themselves through both speech and writing, and be able to work in a fast paced, team environment.

Working knowledge of:

• Style Guide & Templates
• OneStop Concepts
• Word Press
• Microsoft Office: Word, Excel, Outlook SharePoint
• MS Teams
• Workflows
• Jscript
• Microsoft InfoPath Forms
• Microsoft Visio

Optional:

• SharePoint Designer
• Microsoft Power Apps
• .NET
• HTML
• JavaScript
• XML
• ASPX
• SQL Server

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352