Community Association Manager

Position: Community Association Manager

Department: Community Management Division

Education Requirements: AA degree preferred and/or 1-3 years of property or community management. M100 certification through CAI is strongly preferred. We will enroll employee in online education through CAI as well as have trainings with our team leaders, existing managers that are hands-on teaching. Each new hire has a team captain who oversees their progress and process for the first 3 months. You are not alone, but the good ones learn fast and then apply critical thinking to each situation. Not looking for button pushers or all talk and no action. Each day can vary, and we are seeking motivated, self-starting people who want to build a career in this growing field.

Company: MacPherson’s Real Estate Services is a fourth-generation run family-owned business that values transparency, integrity, and continuity in all we do. Our vision is to sustain a family business that can be passed down to future generations. Our mission is to make real estate ownership easier and promise to protect our legacy by protecting owners’ investments. We do this through four pillars: FAMILY, PARTNERSHIP, SERVICE, and ACCOUNTABILITY. Our business is growing, and we hire at least 2 new managers per year to keep up with the demand of associations to join our company. However, we like to get them trained and not overwhelmed. Our book of business will require this new manager to be fully up and running by summer 2024.

Position Description: The Community Manager fully owns the relationship with the association’s board of directors, supervising the operation and administration of the Association in accordance with the management agreement and the Association's Governing Documents.   Not an apartment manager, onsite manager, but more of a consultant and advisor to a board of directors, while being viewed as an asset to the property's homeowners. Multiple property experience or experience living in or working on an HOA board is a real plus. Understanding the nuance of home ownership and how each community's rules are applied is also key. Each manager is issued a laptop and access to all the tools and support to do the job from anywhere. Adobe suite, Office 365, Team, SharePoint and AppFolio.

Other Requirements: Must live in the Puget Sound Area of Western Washington. Ideal candidates have great people skills, are highly organized, and can write and speak professionally and clearly. Candidates need to own a reliable vehicle and cell phone and the ability to work from a home effectively, manage their schedule, time block and be able to conduct monthly on-site meetings at their properties. Board meetings are in the evenings during the week and the entire team of manager's share being on call for the over weekend phone emergency line 4 to 5 times a year.

Job Responsibilities:

• Effectively utilize Community Management tools and practices such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, Annual operating budget, etc.
• Accurately track and manage service requests and work orders. 
• Review monthly financial reports and report variances to the Board. 
• Prepare monthly management reports and board packets and deliver in accordance with standards. 
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation. 
• Monitor delinquency rates and collections process for account portfolio. 
• Assist the Board with the enforcement of governing documents rules and regulations. 
• Attend Board meetings per the management agreement and community events as needed. 
• Prepare Community Notices and correspondence in accordance with the Governing Documents. 
• Ensure Board of Directors is aware of legal actions involving the Association. 
• Assist Board of Directors/ARC with the architectural review process and/or routine inspections as necessary. 
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted. 
• Coordinate and/or oversee inspection of building facilities and/or common areas and arrange appropriate follow-up actions as required.