Experienced Insurance Office Manager

At TLC Insurance Services in Yakima, WA, we are not just any insurance agency - we are a dynamic team of passionate professionals who are proud of what we do! With 26 years of experience, we have earned multiple awards over that time for our outstanding work. Our close-knit team of 7 rockstars, including 4 sales experts and 3 service pros, embodies a culture of fun and camaraderie that feels more like a family than just a workplace. We believe in celebrating our teams successes with exciting activities like team dinners, escape rooms, and the ever-popular "Friday fun day" games (like bingo) celebrating customers and staff. Our core values of integrity, excellence, and customer focus drive everything we do. We offer team-building events, and a supportive environment where you can thrive and grow your career. If you're looking for a vibrant, successful agency with a fantastic culture and common goals, look no further than TLC Insurance Services - we can't wait to welcome you on board!

We are seeking an experienced Full-time Insurance Office Manager to join our team. The role requires a team player's positive attitude and assisting fellow team members to streamline workflow. An active Washington Property and Casualty license and 2+ years of insurance industry and management experience are must-haves. You must be well-organized, detail-oriented, and able to work independently with minimal supervision. Depending on your experience, your base salary is $23 - $28 per hour ($47,840 - $58,240 per year). This role provides plenty of opportunity to increase wages and opportunity to earn monthly and annual bonuses, may make up to $70,000+

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Bonus Opportunities

Team Building Activities

Work / Life Balance

Weekends Off

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Mentorship

Performance Bonuses

Professional Work Environment

Paid Sick Leave

• Oversee the day-to-day operations of our agency, business development, and ensuring compliance with industry regulations.
• Strong leadership skills and strategic vision to achieve our agency's growth and profitability goals.
• Build and develop strong relationships with clients to maintain and grow customer loyalty
• Create insurance quotes for customers.
• Advise clients on suitable insurance policies depending on their needs and objectives.
• Issue and distribute insurance documentation such as certificates of insurance (COI), ID cards, and policy endorsements.
• Perform other special projects as assigned by management. (Marketing, social media, blogging, and other projects)

• Active Washington Property and Casualty Insurance License Required.
• 2+ years of experience in the insurance industry.
• 2+ years of management experience. A Bachelor's degree in Business Administration, Insurance, or a related field is a BONUS.
• Demonstrate professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.
• A career-minded go-getter with the ability to work independently to hit targets.
• Resolve problems quickly and accurately with strong attention to detail, speed, and accuracy.
• Ability to multitask, arrange tasks according to their importance, and collaborate with others in a team-oriented setup.