Field Service Coordinator - Nashville, TN

Founded in 1978, with roots dating back to 1957, Tencarva Machinery Company is a premier equipment distributor, engineering and design partner, machine guard manufacturer, and full-service repair center. Serving thousands of customers across the industrial and municipal segments, Tencarva’s various divisions cover 16 states and provide end-to-end, tailored solutions for complex systems within the fluid/solids/air/gas handling and water/wastewater treatment sectors. Our service offerings include system analysis and design, application engineering, custom fabrication and assembly, automation and controls, and equipment service, repair, and remanufacturing.

Summary: Communicates with customers and service personnel to schedule installations and field service work; while ensuring all necessary parts/components have been received and staged in preparation for jobs to be completed.

Essential Duties and Responsibilities include the following:

• Communicate with customers and with service personnel to schedule installations and/or field service work.
• Communicate with customers to verify their sites ready for field service technicians to start work.
• Act as liaison between customers and service personnel.
• Communicate with sales to meet their customer’s needs.
• Support daily field service operations by:
• Adding labor, freight, parts, and other special requests to orders.
• Customize customer orders based on job and special requirements.
• Schedule daily jobs for service technicians.
• Analyze daily notes from technicians on additional parts needed and job completeness to see if more time to complete a job is necessary and communicate needs to the service manager.
• Assist with the daily needs of service technicians.
• Create PO’s for immediate purchases on jobs.
• Update IFS and SmartSheet regularly to meet the needs of scheduled service.
• Assist with the scheduling of training for Technicians by working with vendors and handling travel arrangements.
• Ensure communication between East/West/South repair coordinators, local SSS’s, application engineers, sales engineers regarding all aspects of service jobs.
• Perform all functions of the job safely.
• Other duties as assigned by management.

Benefits Include:

• Paid Time off, including 10 holidays
• Bonuses
• Health Insurance, including medical, dental, vision, disability, and life
• 401(k) & Profit Sharing
• Employee Assistance Program

Supervisory Responsibilities: This job has no supervisory responsibilities.

Education and/or Experience: High school diploma or general education degree (GED); or 2-3 years related work experience and/or training; or equivalent combination of education and experience.

Qualifications: To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Must have the ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence. The ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills: Must be able to perform basic mathematical equations including addition, subtraction, multiplication, division, use of whole numbers, and percentage and decimals.

Computer Skills: To perform this job successfully, an individual should have basic computer skills, knowledge of MS Office Software (i.e., Word, Excel, Outlook), and internet software.

Physical Demands: The physical demands described herein represent those that an employee must meet to successfully perform this job’s essential functions. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. While performing this job’s duties, the employee is regularly required to sit and talk or hear. The employee occasionally must stand, walk, use hands to finger, handle, or feel, use a keyboard, and reach with arms and hands. The employee must regularly lift and/or move up to 10-25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job’s duties, the employee is occasionally exposed to moving mechanical parts, fumes, airborne particles, and outside weather conditions; to wet and/or humid conditions; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

This job description is subject to change at any time.

Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.