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SunStrong Management, LLC

Root Cause Analyst

Houston, TX · On-site

Root Cause Analyst BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar ...

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Friendly Dental Group

Root Canal Therapist

Charlotte, NC · On-site

$900 - $1.1K/day

Training & development Root Canal Therapist GP Proficient in Endodontics Established multi-specialty dental group in the Charlotte area is seeking a part-time General Dentist with strong endodontic ...

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ASM Research

Root Cause Engineer Mid

$101K - $129K/yr

The Root Cause Engineer (RCA), Mid performs structured root cause analysis for recurring, chronic, or high-impact incidents to identify underlying technical, process, or architectural issues ...

SMA America

Root Cause Engineer, Medium Voltage

Rocklin, CA · On-site +1

$110K - $130K/yr

PURPOSE OF POSITION The Root Cause Engineer, Medium Voltage is responsible for ensuring customer satisfaction and maintaining brand quality through root-cause analyses and collaboration with internal ...

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How much do root jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for root in the United States is $31.04, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $36.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Root (not a recognized professional job title), and why are they important?

The job title 'Root' is not a recognized professional occupation, so there are no standard skills, qualifications, or requirements associated with it. Please specify a valid professional job title to receive accurate information.

What are 'Root' jobs?

In the context of computing and IT, 'Root' refers to the highest level of access or administrative privileges on a computer system, typically in Unix or Linux operating systems. A 'Root' job usually involves tasks performed by a system administrator with full control over the system, such as installing software, managing users, configuring security settings, and maintaining the operating system. Root access is powerful but should be used with caution, as improper use can compromise the security and stability of the system. Only trusted and experienced personnel are typically granted root privileges.

What are some typical challenges faced by a Root Cause Analyst in identifying and resolving recurring system issues?

A Root Cause Analyst often encounters challenges such as navigating complex system architectures, dealing with incomplete or inconsistent data, and collaborating across departments to gather necessary information. Pinpointing the true underlying cause of persistent issues can be time-consuming, as it requires thorough investigation, pattern recognition, and effective communication with technical and non-technical teams. However, these challenges also offer valuable opportunities to develop problem-solving skills, build cross-functional relationships, and drive impactful improvements within the organization.

What jobs do roots have?

Roots, in a biological context, do not have jobs but serve to anchor plants in the soil, absorb water and nutrients, and store food. In a metaphorical or organizational sense, 'roots' can refer to foundational elements or origins of a company or culture. For job-related purposes, the term is not typically associated with specific roles or employment functions.

Is Root a good company to work for?

Root is a technology-driven insurance company that offers roles in data analysis, software development, and customer service. Employees report a collaborative environment and opportunities for growth, but experiences can vary based on position and location.

How can I make 2000 a week working from home?

A root or similar remote job can potentially pay $2,000 weekly by combining high-paying roles such as freelance consulting, specialized technical work, or project management, often requiring relevant skills, certifications, and experience. Achieving this income level typically involves working full-time hours, building a strong client base, and leveraging remote work tools and platforms to find consistent opportunities.
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Root jobs near you
Infographic showing various Root job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 4% Part Time, 2% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $64,562 per year, or $31 per hour.

Root Cause Analyst

SunStrong Management LLC

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Root Cause Analyst
BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT
SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The company partners with leading capital providers to optimize clean energy assets at scale, supporting the growth of distributed renewable energy while delivering reliable performance and exceptional customer experience
POSITION SUMMARY
SunStrong Management is seeking a Root Cause Analyst to join our Customer Experience organization. This is a new role created to strengthen our ability to identify, analyze, and resolve systemic issues that drive customer escalations, repeat contacts, and operational breakdowns across our residential solar portfolios.
Reporting to the Solutions Manager, the Root Cause Analyst is the analytical engine behind our continuous improvement work. You will mine case data, customer feedback, and operational signals to surface the underlying causes of our highest-volume and highest-severity contact drivers. This is a high-visibility role: your analysis will reach senior leadership and directly influence how we manage BPO performance, design processes, and prioritize the CX roadmap.
KEY RESPONSIBILITIES
Root Cause Analysis and Escalation Diagnostics
  • Conduct structured root cause analysis on escalated cases, recurring complaint themes, and high-severity customer contacts across multiple residential solar portfolios.
  • Identify systemic drivers behind contact volume, repeat contacts, and unresolved cases using case management data, QA findings, and customer verbatims.
  • Distinguish between agent-level performance issues and process or system failures, routing findings to the appropriate owner.
  • Build and maintain an RCA log with documented findings, owners, and resolution timelines.
Data Analysis and Reporting
  • Analyze reporting from contact center systems and vendor-provided QA information to identify trends, outliers, and emerging issue patterns.
  • Develop clear, visual, and actionable reports for the Solutions Manager and CX leadership that translate complex data into plain-language recommendations.
  • Track issue recurrence rates to validate whether corrective actions are working and flag when they are not.
  • Support the development of KPIs tied to systemic resolution and first-contact resolution improvement.
Process Improvement and Knowledge Management
  • Translate findings into documented process gaps, recommended policy changes, or recommended agent guidance updates.
  • Partner with the Solutions Manager to ensure identified failure patterns are incorporated into coaching, calibration, and job aid refreshes.
  • Contribute to a proactive issue identification program that surfaces problems before they reach regulatory complaints or executive escalations.
  • Maintain a structured issue library that enables pattern recognition across portfolios and time periods.

QUALIFICATIONS
Experience
  • 3 or more years of experience in root cause analysis, quality assurance, process improvement, or operations analyst role.
  • Prior experience in a contact center, customer experience, or customer operations environment.
  • Experience working with Salesforce CRM or similar case management systems required.
  • Background in residential solar, utility, or financial services a plus but not required.
  • An equivalent combination of experience and demonstrated analytical capability will be considered.
Analytical and Technical Skills
  • Strong proficiency in Excel or Google Sheets for data analysis, trend identification, and reporting.
  • Demonstrated ability to turn unstructured case data, call recordings, and customer feedback into clear, structured insights.
  • Experience with data visualization tools such as Power BI, Tableau, or similar.
  • Comfortable building reports for both frontline managers and senior leadership audiences without being told which format to use.
Soft Skills and Work Style
  • Intellectually curious with a genuine drive to understand why problems occur, not just what occurred.
  • Writes clearly and precisely for different audiences; this is non-negotiable in a role where findings must land with both operators and executives.
  • Manages multiple active investigations simultaneously without losing rigor on any of them.
  • Brings difficult findings forward with confidence and without waiting for someone else to notice them first.
Preferred Skills
  • Knowledgeable in MECE principles and their application to structured problem-solving.
  • Familiarity with continuous improvement methodologies.
  • Experience supporting regulatory complaint response processes (AG, BBB, CFPB, or similar).
  • Exposure to AI-assisted case triage tools or contact deflection technologies.
  • Experience working with large language models (LLMs) to increase workflow efficiency.
  • Prior experience in a QA or analysis role that was being built from the ground up rather than inherited.
physical requirements
  • Extended period working at a computer workstation *Include only if applicable.

Benefits
SunStrong Management offers a rich and affordable Health & Wellness Benefits package that includes:
  • PPO and HDHP Medical Plans, buy-up plans for both Dental and Vision, ancillaries such as Accident, Critical illness, Hospital indemnity, Employer sponsored Short Term and Long-Term Disability, Voluntary Life, and Legal services along with multiple add-ons.
  • Our 401(k) Package includes a Safe Harbor Match of 100% up to the first 4% and 50% on the next 2% with immediate vesting.

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