Customer Service Associate

Customer Service Associate 

Join our team and be a vital part of our operations, managing daily tasks in a stable yet dynamic work environment!

Why you should work here:

• Large company stability with the opportunity to work independently in a smaller office environment.
• Perfect for individuals who thrive in solitary work settings.
• Join a team where the previous incumbent held the position for 20 years.

Responsibilities include:

• Answering all incoming calls and providing excellent customer service.
• Managing daily records for barge loading and coordinating schedules with customers and towing companies.
• Processing truck and barge tickets using Command Data software.
• Identifying and ordering office supplies as required.
• Creating purchase orders and submitting monthly invoices to the AP Department.
• Maintaining and reconciling petty cash.
• Handling check requests and ordering fuel while maintaining daily records.
• Tracking and recording diesel fuel purchases.
• Completing scrap sales and forwarding them to the Accounting Department.
• Preparing monthly production records and reports.
• Maintaining yearly reports for Environmental and Annual Company permits.
• Managing cash deposits for rental properties and sales of aggregates.
• Assisting HR with new employee onboarding.
• Ordering uniforms and maintaining records of orders.
• Managing personnel records, including required MSHA records.
• Tracking employee attendance, including vacation and holidays.
• Reviewing weekly time cards and updating them as needed.

What you need to succeed:

• Minimum 1 year of experience in an office manager/admin role with a focus on data entry and organization.
• Strong organizational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Proficiency in using office software and data management tools.
• Ability to work independently and prioritize tasks effectively.