Help Desk Technician I

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

As of 04/01/2023, the Center has relaxed its COVID-19 vaccination requirement for employment. New employees are encouraged but not required to be vaccinated. The Centre reserves the right to amend this requirement based on health concerns and/or governmental recommendations to protect the well-being of our community. If this requirement changes, employees will have 30 days to comply.

POSITION SUMMARY

Reporting to the Director of IT, we are seeking a skilled and customer-focused Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The Help Desk Technician will respond to queries, run diagnostics, and programs, isolate problems, and determine/implement solutions.

PRIMARY ROLES & RESPONSIBILITIES:

• Develop and implement service desk procedures, policies, and standards to ensure the efficient and timely resolution of technical issues.
• Monitor service desk performance metrics and take proactive steps to improve service levels.
• Collaborate with IT Team to escalate and resolve complex technical issues.
• Ensure compliance with IT security policies and procedures.
• Manage service desk resources efficiently.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to help desk tickets promptly and resolve technical problems efficiently.
• Install, modify, and repair computer hardware and software.
• Troubleshoot network connectivity issues.
• Escalate unresolved issues to the appropriate IT personnel.
• Maintain records of issues and solutions in the help desk ticketing system

Required Qualifications:

• Education/Experience: Two years of proven experience as a Help Desk Technician or similar role.
• Professional Skills:
• Strong knowledge of computer systems, hardware, and software.
• Excellent troubleshooting skills.
• Ability to work well in a team environment.
• Personal Skills: Customer-oriented and patient with excellent communication skills.
• Technology Skills: Intermediate skills in MS Office Suite.
• Language Skills: Fluency in English.

preferred QUALIFICATIONS:

• Language Skills: Fluency in Spanish is highly preferred.
• Other Skills:
• Relevant certification is a plus. (e.g./ CompTIA A+, Microsoft Certified IT Professional).
• Individuals currently pursuing or recently graduated in the IT field are encouraged to apply. This position is suitable for those seeking an entry-level role in IT.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $22.00 - $23.00 and is commensurate with experience. This is a Full-Time Regular Non-Exempt position.
• Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Group Term Life Insurance, Full-time and Part-Time Schedules, Generous Vacation, and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBT Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.