Systems Administrator

HI USA is currently accepting applications for the role of Systems Administrator. The Systems Administrator will support multiple systems and servers, wireless networks, and firewalls. This role will support critical systems and networks by performing dedicated maintenance activities, and will regularly perform root cause analysis and remediation. The person in this role should possess knowledge of production support processes including incident/ change/ problem management, call triaging and critical issue resolution procedures. The role will require some travel to HI USA properties across the state of California. 

This position is remote eligible but person should live within commuting distance to Santa Monica/LA area. Full time employees are eligible for benefits including medical, dental, vision, flexible spending, 403b w/ company match, life, disability, sick leave, vacation and more. New hire waiting periods apply. 

• SIGN ON BONUS!
• FREE stays in other HI USA hostels, subject to availability.
• DISCOUNTS on hundreds of brands through our payroll portal.
• TRAINING on the job. 
• OPPORTUNITIES for growth within the organization.
• GREAT and friendly work environment.
• … and more!

Responsibilities:

• Configure, update, and maintain Windows servers.
• Administer Microsoft Office 365 and Azure environments.
• Install equipment at various hostel properties, including rack systems, servers, desktops, security cameras, wireless access points, and power units.
• Maintain and enforce technology policies, best practices, and procedures as determined by the Chief Digital Officer.
• Assist with administering corporate network as needed such as firewalls, routers, wireless access points, etc.
• Provide 2nd tier help desk support as needed including but not limited to desktop support, troubleshooting devices such as printers, fax machines. 

Skills/Qualifications:

• Bachelor’s degree in computer science or related discipline preferred. Experience will be considered in lieu of education.
• 5+ years supporting and acting as Windows Administrator required, including Windows server setup, deployment, and maintenance.
• Must have experience supporting multiple locations remotely.
• Strong organizational, interpersonal and communication skills required.
• Proficient in use of Microsoft Office products, including Excel.
• Strong problem-solving skills, resourceful, with a proactive approach.
• Ability to work independently, and as part of a larger team.
• Strong customer service orientation. 
• Ability to adjust and set priorities to meet deadlines.
• Willing and able to work remotely or to work from designated locations as requested.

Physical requirements of the job:

Hearing and vision correctable to within normal ranges is essential for normal conversations, receiving technical information, and preparing or inspecting documents. The ability to sit or stand in front of a computer for extended periods of time, as well as the ability to move about the office and travel to different locations is required. Must also be able to position self to maintain equipment, including squatting and bending to access equipment under tables and desks. Ability to lift up to 25 lbs. Good manual dexterity required to use and install equipment

ABOUT HI USA

HI USA is a nonprofit organization founded on an enduring belief in the power of travel to foster a deeper understanding of people, places, and the world around. For over 80 years, HI USA has provided a network of affordable hostels to facilitate interaction among people from diverse backgrounds, from across the country and around the world. 

At HI USA, our core values of COMMUNITY, RESPECT, INTEGRITY and RELATIONSHIPS are our compass, guiding how we work together to build a better world; and these core values unite us in our mission to help all, especially the young, gain a greater understanding of the world and its people through hostelling.