Automotive General Sales Manager - Fenton Family Dealerships

The Fenton Family Dealerships were founded over 30 years ago by Bill Fenton. We have expanded to all of the greater Monadnock area! We are committed to the communities we serve and are proud of our philanthropy and volunteer involvement. This commitment has allowed us to grow and become the regions premier group for automotive sales, service, and parts. This community minded mindset extends to our team members as well. We are invested in our people and want to invest in you!

We are growing, come join our winning team at Fenton Family Dealerships!

General Sales Manager Responsibilities:

Grow service and sales, support other business lines to meet team goals

Manage daily performance in sales, consignments, appointments, conversions, follow-ups, reviews, and other key performance indicators

Lead your teammates with a professional management style that promotes enthusiasm, productivity, accountability, and superior guest-service

Train and develop teammates surrounding sales and service process

Collaborate with your team to establish and achieve service-level, sales, consignment and teammate satisfaction goals for the store

Identify ways to independently solve problems, present solutions, and make decisions

Provide and receive feedback and proactively seek professional growth and training opportunities

Ensure every guest receives the highest possible level of service

Operate with the highest level of integrity in every situation

Represent our core values of customer service, integrity, and transparency

Build and maintain customer relationships.

Manage new and pre-owned inventory and perform trade appraisals.

Forecast and meet daily, monthly, quarterly, and yearly sales goals and objectives.

Work closely with GM and department managers to ensure cooperation and teamwork throughout the dealership.

Hire, train, motivate, counsel, and monitor the performance of all employees within your department.

Guide all salespeople in setting their objectives on a short- and long-term basis while maintaining accountability by conducting one-on-one customer follow up.

Ensure that all customers speak with a manager before leaving the dealership when possible and help finalize a sale when necessary.

Assist in developing programs of improvement for those salespeople who are failing to reach their objectives.

Monitor the CRM system to guarantee that all customers are followed up with and fully satisfied with their experience.

Utilize software and technology throughout the sales process, for daily reports, and managing and maintaining vehicle inventory.

Understand manufacturer's programs, special rates, rebates, and incentives which are ever evolving.

General Sales Manager Qualifications:

General Sales Manager with 3+ years of experience encouraged to apply

An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience

Leadership qualities that will facilitate a cohesive, successful sales and service department

Professional personal appearance

Excellent written and oral communication abilities

Process and detail oriented with developed organizational skills

Confident in ability to work under pressure and prioritize

Ambitious and possess a desire to learn and grow within our company

What we offer:

Medical Insurance - Offering 2 affordable plans to choose from

Dental Insurance - Preventative, Basic & Major services

Flexible Spending Accounts

Voluntary Life Insurance, Short and Long-term Disability Plans

401k Retirement plan with a company match up to 3% and company paid Retirement Accumulation Insurance (Life)

Company Paid Life insurance - 1 x employee annual earnings

Paid Time Off Accrual Program

Paid Holidays

Discounts on company products and services

Wellness Fair - offering Flu Shots & Free Onsite Services to Employees and Immediate Family

Training, Incentive and Referral Programs

Community Giving Service Opportunities

Safety Programs and Workers Compensation Compliance including our no lost time luncheons

Frequent Department Team Building events and luncheons

*Qualified candidates must have a valid driver's license

EOE