Crisis Care Case Manager

POSITION SUMMARY

The Crisis Care Case Manager will be primarily responsible for providing services to youth enrolled in the Family Support Program (FSP). The goal of the FSP is to support eligible youth and their families by strengthening family stability, improving clinical outcomes, and promoting community-based services. This position will also work collaboratively as part of the Mobile Crisis Response Team. Providing backup support to the crisis team by responding to mental health crises in adults and youth within St. Clair County and providing follow-up support to all clients encountered through the crisis program.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Responsible for networking with collaterals on behalf of active clients, including referral and linkage, discharge planning with in-patient psychiatric facilities, and advocating a client's rights within the education, legal, state, and mental health systems. This includes responsibility for coordinating services the youth may benefit from.
• Responsible for responding to emergency/crisis situations with active clients and emergency backup for Mobile Crisis Response Assessments.
• Responsible for working with families to access FSP-covered services. Providing linkage to community mental health services, alternative community services, and residential treatment when it is determined to be medically necessary.
• Available to help families obtain, complete, and submit the FSP application. Assisting parents in gathering information to complete the application process for the FSP program and answering questions about the process.
• Responsible for working with families who are referred to the Specialized Family Support Program (SFSP), a 90-day program of crisis stabilization, community mental health, and assessment of services. This includes identifying the behavioral health needs of youth at risk of custody or relinquishment, completing an SFSP assessment report, and linking those youth to the most appropriate clinical services.
• Ensure you/team responds immediately to the location of a behavioral health crisis to screen an individual's needs and assist the individual in receiving the appropriate level of care.
• Communicate effectively within a team environment to meet the needs of those experiencing behavioral health crises
• Provide brief therapeutic interventions as follow-up support to all who have engaged with our Mobile Crisis Response Team and link to the appropriate level of service within the community.
• Complete screenings, assessments, and other necessary clinical documentation.
• Maintain compliance with COA and other regulatory agency requirements.
• Ensure that all documentation is completed timely and accurately.
• Completes other duties as assigned.

SKILLS and ABILITIES

• Strong organizational and time management skills.
• Excellent interpersonal and written communication skills.
• Excellent engagement skills.
• Willingness and ability to flex schedule as program needs change.
• Skill in providing individuals with diagnostic, preventive, and/or therapeutic services.
• Must possess the knowledge, personal qualities, and practice skills to work effectively with professionals in other organizations and from other disciplines and to provide services in a manner that reflects understanding and appreciation of multiculturalism.

EDUCATION AND/OR EXPERIENCE

• Bachelor's Degree in counseling and guidance, rehabilitation counseling, social work, psychology, or related human service field.
• The ability and willingness to actively participate in a fast-paced, multidisciplinary team environment.
• Previous mobile crisis response experience preferred
• Must possess and maintain a valid driver's license
• Must possess and maintain proof of auto insurance.
• Must be at least 21 years of age

CARE & TCI

One of the essential job functions of any position within the agency is to align your performance with our overarching philosophy of CARE. All decisions, actions, communication, and performance should align with the six CARE principles (Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed). Not only must you complete the CARE training with satisfactory participation, but you must then put that training into practice in your everyday work.

Every employee must also pass TCI training with a satisfactory grade in written and/or physical testing. All employees must remain current on refresher training that is provided monthly at all locations. You will be tested every six months on the physical portion, if applicable to your position. You will be tested annually on the written portion, regardless of your position. If you are not current on your TCI refresher training every six months, you will be required to retake the full course. If you do not pass either test, you may be required to retake the full course. Not only must you complete the TCI training with satisfactory participation, but you must then put that training into practice in your everyday work.

Location: 62208