Case Aide

This position assists program management and the case managers through the provision of administrative support activities.

Qualifications/Requirements:

• Requires a High School Diploma or GED
• Basic knowledge of Microsoft programs and computer and typing skills
• Good communication skills, both oral and written
• An ability to relate well with others.
• Submit to DOEA background check and drug screening.

Essential Functions:

• Assist case managers in arranging client services and client intake information.
• Send Service Purchase Orders (SPO’s) to providers for signature and monitor their return.
• Assist with input and maintenance of the data for local databases.
• File correspondence, make copies and fax information to assist the client in accessing services.
• Monitor client files for completeness and accuracy.
• Provide information and referral to all potential clients, caregivers and concerned family members of seniors (60 and older) residing in Duval County.
• Identify needs, coordinate services and assist CM in communicating with clients.
• Terminate client services and/or files (non-billable activity)
• Breakdown terminated files (non-billable activity)
• Assist with the completion of case management billing.
• Assist with the implementation of care plans.
• Perform follow-up contacts caregivers.
• Oversee quality of provider services with a Quality Assurance Survey
• Assist with accessing medical and other appointments.
• Assist the client or caregiver in compiling information and completing applications for other services and public assistance such as Managed Long-Term Care (MLTC)
• Reconcile and voucher activities.

Other Duties and Responsibilities:

• Relieve receptionist with appropriate training.
• Attends meetings and trainings as required.
• Other duties as assigned by supervisor.

Working Conditions/Physical Requirements:

• Business hours are Monday through Friday, 8:30 a.m. - 5:00 p.m.
• Due to circumstances that may arise, overtime may be required at times. In all cases, overtime must be pre-approved by your supervisor.
• Must be able to remain in a stationary position 50% of the time. Requires sitting at a computer for up to eight hours a day.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Occasionally moves files in the building in a wheeled cart weighing 50 pounds.
• Frequently operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with case managers who have inquiries or questions. Must be able to exchange accurate information in these situations.