Manager, Operations - Release of Information

Moxe is looking for an experienced Manager of Operations to join our team! The Manager of Operations, Release of Information has an overall responsibility to ensure all required Release of Information (ROI) tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operations acts as the primary point of contact for the Digital Release Specialists and supports the Moxe culture, goals and company mission, working closely with other Moxe leaders to implement processes that will ensure employee, facility and company goals are met.

Responsibilities

Organizational Leadership

• Set the tone and vision for the staff and facilities, leading with compassion and respect, while helping to formulate our Technology First release model.
• Organize, lead, and participate as needed in client meetings to ensure existing programs and services meet and/or exceed customer expectations.
• Lead a team of Digital Release Specialists to achieve Service Level Agreement commitments.
• Manage release tasks, organize daily processing queues for the team.
• Partner and work with the Digital Release Specialists to develop their skills in a supportive environment.
• Establish site-specific goals for the team and monitor objectives with key results for each team member.

Digital Release Staff Leadership

• Hire and retain Digital Release Specialists, provide servant leadership, clear direction and accountability, coaching and mentoring. Maintain Moxe core values and culture, balancing performance and accountability.
• Daily onsite coverage, if applicable, and the arrangement for backup coverage if required.
• Manage time and attendance schedule, ensure company standards are maintained.
• Meet Service Level Agreement turnaround time and quality standards for release of information; also includes maintaining updated policies.
• Train and mentor staff.
• Manage the employee engagement process.

Client Satisfaction

• Scheduling and/or attending calls and timely response communication with Client and internal Moxe leadership including review and follow-up to daily report management.
• Maintain process instructions and update as needed along with performing ongoing client specific training with Digital Release Specialists.
• Monitor production and respond to client questions.

Production Management

• Assist in the development of facility level planning as required.
• Work with the Digital Release Specialists to improve platform functionality and contribution margin.
• Continually seek new opportunities to advance Moxe's market goals.

Primary Customer Service Responsibilities

• Work with staff to keep client relations strong.
• Work with business development on new sale opportunities.
• Expand existing account business where possible.
• Heavy coordination with Director and Senior Vice President to ensure client satisfaction and class leading service.

HIPAA/Compliance

• Maintain privacy of all patient, employee and facility information
• Comply with all regulations regarding corporate integrity and security obligations
• Report unethical, fraudulent or unlawful behavior or activity
• Maintain current and annual HIPAA certification

Qualifications

• Bachelor's degree and or prior relevant experience
• 8+ years relevant experience, including minimum 2 years of direct people-management
• Servant leadership skills, team-oriented
• High proficiency in Epic, Cerner, Meditech and Athena systems
• Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines
• Superior communication skills
• Detail oriented, with strong analytical skills and effective problem-solving skills
• Ability to handle confidential materials and information in a professional manner
• Travel as needed to support business goals

Physical Requirements

• Ability to sit or stand for long periods of time
• Physical ability to lift and carry 25 lbs. of materials
• Speaking and hearing ability sufficient to effectively communicate
• Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks