Business Development Manager

Elder Care Homecare is seeking an experienced Business Development Manager to join our team. We are a private pay homecare agency servicing New York and Connecticut, with additional expansion planned within the next year.

Elder Care has been in operation for over seven years, and has had rapid growth during this time. The ideal candidate will have 1-2 years of proven experience as a field sales representative (in any industry but healthcare is a plus), have previously built and managed a book of business, and have a history of exceeding sales and client acquisition targets in the past. This role is based in the New York metro area and is primarily field based, about 75% of the time.

As a Business Development Manager, you will be working closely with our Senior Directors of Business Development to learn the industry, and will be responsible for building and maintaining referral relationships, acquiring new clients, ensuring overall satisfaction with Elder Care services, and coordinating with local teams to ensure the provision of high-quality service. If you love working with people and have a desire to make a difference in patient's lives, we would love to meet you!

Responsibilities:

• Building and maintaining relationships with referral sources in the community to build brand awareness and new clients for Elder Care. Ensuring the satisfaction of the referral sources worked with to generate ongoing, long-term business

• Building priority lists, advancing relationships, tracking personal activity effectively and completing all the other necessary steps of successful referral marketing as outlined by the Business Development Process

• Representing Elder Care in networking groups, at events, on committees and in other community settings

• Responding to prospective client inquiries, whether in-person, via phone or web form, and ensuring they receive the information they need

• Learning the assessment process and conducting assessments with prospective clients as needed, addressing their questions and concerns, building relationships with their families and converting them into long-term clients

• Communicating effectively within the team to ensure that the care plans meet the clients’ needs, that stakeholders and referral sources are satisfied, and that relevant information is communicated in an effective and timely manner

• Providing active relationship management when needed for existing referral cases – this may include home visits, referral meetings, family meetings, and more.

• Providing after-hours support for referral partners, prospective clients, and active clients (incl. evenings and weekends) – this support may include email, telephone and/or home visits

• Helping team to ensure that client accounts are up-to-date – especially when referrals are received from clients’ legal/financial advisors, coordinating with the finance/billing team, and communicating with families and/or financial managers when needed

• Maintaining a working knowledge of Elder Care requirements and obligations where licensed as a Home Care Agency, including the obligations to clients and caregivers

• Maintaining a pulse on the strategic position of Elder Care within the market, identifying new opportunities to enhance Elder Care's reputation or build the referral base, helping to implement new programs and national/regional initiatives, and helping the team members to better understand the competitors and potential new team members as relevant

• Additional duties and responsibilities as may be assigned by your supervisor.

Requirements:

• 1-2 years of field sales experience in any industry (healthcare a plus but not required)

• Excellent communication, customer service, and sales skills
• Good attitude with a desire to learn 

• Computer proficiency and ability to document sales activity timely and accurately

• Current driver’s license and proof of insurance

What We Offer:

• Holidays
• PTO
• Performance Bonus
• 401(k) with match
• Health and Dental Insurance
• Working with a close-knit sales team and company! 

Salary Range: $65-75K Base plus commissions