Patient Care Coordinator

Job Summary:

The Patient Care Coordinator is responsible for greeting patients, answering the phones, scheduling appointments, completing administrative processing and recordkeeping.  The Patient Care Coordinator will be able to answer questions regarding advertising promotions, screen patients to determine what services will meet their needs and demonstrate excellent customer service.  The position supports the mission of the practice by demonstrating excellent patient care and incorporating telemarketing and patient retention calls as needed.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Opens the office and ensures the front office is in order
• Retrieves phones messages and prioritizes return phone calls
• Greets and assists/directs patients who come to the practice
• Answers incoming calls and guides patients to the appropriate service
• Distributes and obtains appropriate forms, including new patient information, insurance information, and HIPAA information for all patients
• Schedules all appointments- Inbound/Outbound calling
• Patient tracking—TNT letters & follow up calls. (75 day/warranty/4+)

• Prepares pulls and files client charts on a daily basis- manage the office management system (OMS)
• Confirms hearing aids and ear molds are ready prior to client appointment
• Confirm the next day appointments
• Tracks referral source for all patients
• Ensures the beverage area is stocked and clean
• Keep inventory of retail/office supplies
• Performs minor hearing aid repairs as allowed by state law such as battery door or receiver checks

Required Skills/Abilities: 

• Physical, sensory, and cognitive abilities sufficient to perform essential functions.
• Good interpersonal and written and verbal communication skills.
• Proficiency in using electronic health record (EHR) systems and other healthcare software.
• Knowledge of insurance verification and medical billing processes.
• Understanding of patient privacy laws, such as HIPAA.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced, high-stress environment.

Education and Experience:

• High school diploma or equivalent.
• At least one year of social work experience in a healthcare administration or a related field preferred.

• CMA certification through an accredited certified medical assistant program required.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer and standing, bending and moving.
• Must be able to lift up to 15 pounds at times. 
• May be exposed to patients with infectious diseases.

• Health Insurance: Employer-sponsored health insurance, including a low-deductible health plan through Cigna, Vision, and Dental.
• Additional Insurance: Employer monthly allotment for Disability, Life insurances, Cancer coverage, Accident policies, and more through a supplemental company.
• Retirement: Highly matched 401(k).
• PTO & leave: Generous PTO and sick leave with accrual and carry-over opportunities.
• Continuing or Additional Education: HH&WC will assist in the professional development of all employees with HR approval.

EEO Statement:

Hoskinson Health and Wellness Clinic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

DISCLAIMER: Hoskinson Biotechnology, Hoskinson Health & Wellness Clinic, Hoskinson Construction, and all associated HBT entities are an equal opportunity employer. HBT does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for HBT to hire me. If I am hired, I understand that either HBT or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of HBT has the authority to make any assurance to the contrary.

I attest with my submission of this application that I have given to HBT true and complete information on this application. No requested information has been concealed. I authorize HBT to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.