Director of Client Success

Director of Client Success – Technology Management Consulting

Avèro Advisors: A Gateway to Excellence and Rapid Growth

About Avèro Advisors:

Avèro Advisors stands out as a beacon of innovation and transformation in the technology and management consulting industry, focusing on enabling local governments across the United States to harness the power of digital transformation and ERP systems. Recognized for its exceptional growth, Avèro Advisors has proudly secured a spot on the Inc. 5000 list for three consecutive years, reflecting its commitment to excellence and continuous expansion. Our ethos is grounded in making government interactions simpler through technology, ensuring efficient, automated enterprise systems that benefit the public. As a minority-owned business, we are MBE/DBE certified, underlining our dedication to diversity and inclusion​.

Role Overview:

As a Director of Client Success at Avèro Advisors, you will be pivotal in steering our consulting services towards greater heights of success. You will leverage your expertise to guide organizations through the maze of digital transformation and ERP system implementations. This role is not just about providing solutions; it's about being a visionary leader who can foresee the future of public sector consulting and drive significant, impactful change. This is a full-time hybrid role based in Knoxville, TN, with flexibility for some remote work. The Director of Client Success will be responsible for overseeing and managing a portfolio of projects related to client engagements. The Director of Client Success will oversee and mentor project managers, provide guidance to client stakeholders, manage project budgets, and lead project teams. Day-to-day tasks will include communicating with clients, coordinating project plans, and meeting project deadlines.

Key Responsibilities:

• Lead and manage high-impact consulting teams, ensuring they meet strategic objectives and deliver tangible results.

• Engage with senior/executive stakeholders in local government, building strong relationships and understanding their unique challenges and opportunities.

• Drive the development and implementation of innovative strategies that leverage technology to enhance public sector efficiency and service delivery.

• Mentor and develop a team of project managers, leads, and consultants, fostering an environment of continuous learning and improvement.

• Contribute to the growth of Avèro Advisors by identifying new business opportunities and enhancing our service offerings.

What We Offer:

• High Growth Opportunity: Avèro Advisors is on a remarkable growth trajectory. The right candidates will have the chance to move up quickly, taking on more significant responsibilities and shaping the future of the company.

• Impactful Work: Make a real difference in how local governments serve their communities, improving the lives of citizens through technology.

• Inclusive Culture: Join a team that values diversity, inclusion, and innovation. We believe in giving every idea a chance to shine and every team member the opportunity to grow.

Ideal Candidate Profile:

• Project management, program management, or consulting experience
• Experience managing a portfolio of projects
• Excellent communication and leadership skills
• Ability to manage budgets and deliver projects on time and within scope
• Adept at managing resources and ensuring customer satisfaction
• Experience with Agile methodologies and tools
• Bachelor's degree or higher in Business, Computer Science, or a related field
• PMP, Scrum Master, or other relevant certification is a plus

• Proven experience in management consulting, with a strong focus on digital transformation and/or ERP implementations.

• Demonstrated leadership skills, with the ability to inspire and motivate teams towards achieving excellence.

• Excellent communication and stakeholder management abilities, capable of engaging effectively with diverse clients.

• A strategic thinker with a knack for identifying opportunities for innovation and improvement within the public sector.

• Commitment to continuous learning and development, both personally and professionally.

Join Us:

At Avèro Advisors, we're not just consultants; we're change-makers. We want to hear from you if you're driven by the desire to make a lasting impact and are ready to accelerate your career in a dynamic, fast-paced environment. We can redefine what's possible for local governments and their communities together.