Community Engagement Specialist

Do you thrive on building relationships and keeping communities informed?

Are you passionate about public engagement and making a difference in your city? If so, then this Community Engagement Support Specialist is the perfect opportunity for you.

"Job Title - Community Engagement Support Specialist
Location - Austin, Texas

JOB SUMMARY
The Community Engagement Support Specialist reports directly to the Community Engagement Coordinator. This position is responsible for assisting with programs that develop, maintain, and strengthen community relationships.

PRIMARY RESPONSIBILITIES

• Support community involvement initiatives and projects to foster understanding and obtain informed consent regarding policies, projects, and services. Establish and adhere to timelines and make sure all project goals are successfully attained.
• Work collaboratively with various departments to assist in design and develop public communication materials.
• Exercise strong judgment and strategic decision-making skills to always present and its projects in a professional manner to the public. This includes representing the organization at public and civic meetings, public hearings, and in both written and oral official agency communications.
• Possess substantial organizational and administrative abilities to coordinate community meetings and events in diverse settings effectively. This includes creating supporting documentation, recording detailed notes, posting on various web platforms, and assessing the performance of each meeting.
• Analyze and synthesize data collected on community issues, identifying, and proposing various strategies for their resolution.
• Proactively identify operational and procedural challenges and recommend improvements to procedures and systems that aim to increase efficiency and effectiveness, thereby enhancing services, customer satisfaction, and community trust.
• Demonstrate exceptional communication skills, adept at conveying complex information clearly and effectively to diverse audiences, fostering open dialogue, and ensuring effective exchange of ideas within the community and across departments.
• Assist with managing and updating web content, ensuring accurate and engaging presentation of information on the Public Input platform, website, and other online platforms.
• Support Capital Metropolitan Transportation Authority's Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action, and reporting safety and security concerns.
• Perform other duties as required or assigned.

MINIMUM QUALIFICATIONS

Education and Experience

• Bachelor's degree in Business, Public Affairs, Public Relations, Urban Planning, Communications, or related field. Additional relevant experience may be substituted on a year-for-year basis for up to four years.
• Two (2) years of experience in dealing with business, community, or government relations or communications, urban planning, customer service, or non-profit or public agency clients, including data analysis and communications to the public. Additional relevant education or skills may be substituted for up to two years.
• Two years of advanced experience with PC-based word processing, web design platforms, or spreadsheet applications required.

Knowledge, Skills, and Abilities:

• Knowledge of standard project management principles and methodologies.
• Excellent oral, written, and interpersonal communication skills.
• Effective organizational development and problem-solving skills.
• Effective planning and strategic management skills.
• Excellent presentation and public speaking skills.
• Excellent Word Suite application skills, especially PowerPoint and Excel.
• Ability to coordinate and manage events with internal and external partners.
• Ability to work flexible hours, evenings, and weekends when necessary.
• Ability to establish and maintain effective working relations with a diverse population.

Mobility Status:

• As a Mobile position, the incumbent is expected to work in the office as needed. There will be access to touchdown/collaboration spaces when on site. Must be in-office for socialization, strategic collaboration, supervision, and accountability as needed.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Work is generally performed in an office environment with minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature.
• Incumbents must be able to stand and sit frequently throughout an eight-hour period and reach vertically for overhead use and horizontally. Must be able to use telephone or headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions"

Don't miss this opportunity to be part of a dynamic and growing organization. Apply today