Resident Manager

Job Summary:

High-end luxury property management company in Manhattan is seeking to fill a full-time Resident Manager position. This role will oversee management of building operations, maintenance and resident relations. Qualified candidates will have a minimum of 5 years previous experience as a Resident Manager/Superintendent in a luxury residential condominium environment. Experience utilizing BuildingLink is required.

Job Specific Responsibilities and Duties:

• Interact with members of the Board, residents and their guests in a professional, pleasant and tactful manner
• Supervise work of staff and outside contractors, seeing projects through to completion
• Handle the employee life-cycle of 32BJ union staff (selection and hiring, training, performance management, disciplinary actions, separations)
• Ability to understand and operate systems used and perform various preventive maintenance checks (boilers, circulation pumps, RTU HVAC); Maintains building systems as required by local, state and federal law (NYC DOB, DEP)
• Proficient at safely using tools associated with work tasks
• Ability to effectively handle tenant requests and demonstrate appropriate sense of urgency
• Inspects vacant units and prepares for rental/purchase
• Liaise with management and staff to respond to emergencies
• Responsible for keeping building and surrounding area free of hazards
• Manage staff scheduling for optimal building performance; submit timesheet information to corporate payroll department (experience using ADP enhanced time a plus)

Basic Responsibilities:

• Respond to incoming calls and in-person requests.
• Comply with company and 32BJ union policies, practices and procedures.
• Prepare for and attend monthly board meetings
• Represent company as a professional in appearance and manner.
• Communicate written and oral communication at the highest level of professionalism and integrity.
• Perform quality and quantity duties as expected for position.
• Complete company required training courses as assigned.

Qualifications:

• Minimum of 5 years Resident Manager experience
• Experience using BuildingLink, Microsoft Office programs
• Exceptional organizational, interpersonal, communication and problem-solving/conflict resolution skills
• Financial acumen to forecast and budget for building and labor related expenses
• Ability to prioritize and work in a fast-paced, multi-faceted environment
• Extreme attention to detail and follow up tasks
• Ability to multi-task and be a team player
• Good listening and negotiating skills
• Proactive, energetic, efficient, and customer-service oriented

Job Specific Requirements:

• Execute tasks with accuracy and attention to detail.
• Perform responsibilities with honesty and integrity.
• Able to read and observe surroundings
• Maintain a professional level of stress tolerance.
• Possess ability to adapt to changing environment.
• Must be willing to work off hours including nights and weekends in case of emergencies
• Ability to lift heavy items, withstand walking often, including up and down stairs, and other physical demands required of job tasks

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.