ZipRecruiter

Log In

1

Luxury Customer Service Jobs (NOW HIRING)

CORAL, Luxury Coastal Lifestyle

Be Seen First

Flagship Store Manager

Fernandina Beach, FL · On-site

We are seeking an experienced retail leader with a passion for luxury customer service, team development, visual merchandising, and business growth. Key Responsibilities: • Lead daily store ...

Fashionphile

Customer Service Receptionist

Carlsbad, CA · On-site

$21/hr

FASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience ... Working knowledge of Customer Service principles and valuing the client experience * Ability to ...

Macy's

Director, Customer Experience

China Grove, NC · On-site

$98K - $164K/yr

Partner with Macy's, Bloomingdale's and any future luxury stakeholders within the fulfillment center to protect the luxury customer experience during peak and non-peak periods. * Ensure service level ...

Macy's

Director, Customer Experience

China Grove, NC

$98K - $164K/yr

Partner with Macy's, Bloomingdale's and any future luxury stakeholders within the fulfillment center to protect the luxury customer experience during peak and non‑peak periods. * Ensure service ...

Lucchese

Customer Service Representative

El Paso, TX · On-site

$12.50 - $17/hr

The Customer Service Associate will play a key role in developing and executing a world-class luxury customer experience. Customer Experience & Business Performance Focus * Provide knowledgeable ...

Braman Motors Inc

Bentley Service Concierge

Miami, FL · On-site

$15 - $19.25/hr

Bentley Miami is seeking a highly professional and customer-focused Bentley Service Concierge to join our luxury automotive team. This key role is responsible for ensuring an exceptional client ...

Braman Miami

Bentley Service Concierge

Miami, FL · On-site

$14.75 - $19.25/hr

Bentley Miami is seeking a highly professional and customer-focused Bentley Service Concierge to join our luxury automotive team. This key role is responsible for ensuring an exceptional client ...

SAYN BEAUTY LLC

Retail Manager (Beauty)

Miami, FL · On-site

... luxury customer experience ● Hire, train, and manage the in-store team (sales associates & estheticians) ● Drive sales through clientele, service excellence, and strong product knowledge ● ...

next page

Showing results 1-20

All JobsLuxury Customer Service Jobs

Luxury Customer Service information

See salary details

$9

$18

$26

How much do luxury customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for luxury customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a luxury customer service job description?

A luxury customer service job involves providing personalized, high-quality assistance to clients of premium brands or services. It requires excellent communication skills, attention to detail, and often familiarity with luxury products or experiences, with employees typically working in upscale retail, hospitality, or concierge environments.

What job makes $1,000,000 a year?

In the field of luxury customer service, high-level roles such as executive directors or owners of luxury brands can earn close to or over $1,000,000 annually through salaries, bonuses, and profit sharing. These positions typically require extensive experience, strong industry connections, and often involve managing high-net-worth clients or overseeing premium services. Most luxury customer service roles do not reach this income level unless combined with ownership or executive responsibilities.

What are the key skills and qualifications needed to thrive in the Luxury Customer Service position, and why are they important?

To excel in Luxury Customer Service, you need a deep understanding of high-end brands, professionalism, and prior experience in luxury retail or hospitality. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and sometimes certification in etiquette or bespoke services is valuable. Outstanding soft skills include refined communication, discretion, cultural sensitivity, and the ability to anticipate client needs. These capabilities are crucial for delivering exceptional and personalized service that upholds the brand's reputation and secures client loyalty.

What are the typical challenges faced in a Luxury Customer Service role?

Luxury Customer Service professionals often navigate high expectations from discerning clients who expect personalized and seamless interactions. Balancing the delivery of exceptional service with strict brand standards, handling time-sensitive or unique requests, and maintaining discretion can be challenging. You may need to coordinate with various departments, such as sales or logistics, to meet clients' needs promptly and efficiently. Adaptability and proactive problem-solving are key, as the role requires managing complex situations while ensuring a lavish and memorable experience for every client.

What is the highest paying job in customer service?

In customer service, senior roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. Specialized roles in luxury or technical sectors, like Client Relations Manager or Customer Success Director, also offer higher compensation due to the skills and expertise required.

What is a Luxury Customer Service job?

A Luxury Customer Service job involves providing exceptional, personalized assistance to high-end clients in industries like fashion, hospitality, automotive, or finance. Professionals in this role focus on delivering a seamless experience, anticipating customer needs, and maintaining brand prestige. Strong communication skills, discretion, and attention to detail are essential for success.

What jobs pay 4000 a week without a degree?

In luxury customer service, high-end roles such as personal concierge or private client manager can pay around $4,000 weekly, especially with experience and a strong network. These positions often require excellent communication skills, discretion, and sometimes certifications in hospitality or luxury service, but they typically do not require a formal degree.
More about Luxury Customer Service jobs
What cities are hiring for Luxury Customer Service jobs? Cities with the most Luxury Customer Service job openings:
What are the most commonly searched types of Luxury Customer Service jobs? The most popular types of Luxury Customer Service jobs are:
What states have the most Luxury Customer Service jobs? States with the most job openings for Luxury Customer Service jobs include:
What job categories do people searching Luxury Customer Service jobs look for? The top searched job categories for Luxury Customer Service jobs are:
Luxury Customer Service jobs near you
Infographic showing various Luxury Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Luxury Customer Service Representative

Luxury Customer Service Representative

TraxNYC

Manhattan, NY • On-site

$20 - $25/hr

Full-time

PTO

Re-posted 26 days ago

Job description

Position Overview

TraxNYC is seeking a high-performance Customer Service & Client Experience Specialist to operate at the center of our customer-facing operations.

This role sits within a team environment handling 200+ inbound calls daily, along with consistent email volume and client follow-ups. Calls are handled on a first-come, first-serve basis, requiring strong awareness, urgency, and initiative at all times.

This is not a passive customer service position. You will be expected to manage client communication while coordinating across sales, production, shipping, repairs, and verification/accounting, ensuring every issue is resolved with speed and precision.

The ideal candidate can handle volume without losing structure, take ownership of client situations, and actively contribute to improving internal operations.

Core Responsibilities

  • Manage inbound communication (calls + email) with speed, clarity, and professionalism
  • Provide accurate updates on orders, custom production timelines, and shipping
  • Handle returns and repairs end-to-end, including issuing and tracking shipping labels
  • Identify and qualify client opportunities, routing leads to the sales team
  • Maintain accurate internal records using CRM systems and monday.com
  • Coordinate across departments:
  • Sales
  • Production
  • Shipping
  • Repairs
  • Verification / Accounting
  • Monitor and respond to customer reviews and public feedback
  • Proactively reach out to dissatisfied clients to resolve issues before escalation
  • Identify recurring issues or delays and report them directly to management

Operational Expectations

  • Operate effectively within a shared high-volume call environment (200+ daily across team)
  • Maintain strong responsiveness in a first-come, first-serve system
  • Be proactive in picking up and managing client interactions
  • Balance speed with accuracy across multiple workflows
  • Take full ownership of client cases from start to resolution
  • Communicate internally with clarity and purpose
  • Remain composed and professional under pressure

Ideal Candidate Profile

  • Prior experience in customer service (luxury, jewelry, retail, or hospitality preferred)
  • Strong organization, multitasking, and follow-through
  • Clear and professional written and verbal communication
  • Ability to operate in a fast-paced, high-expectation environment
  • Composed, solution-oriented mindset under pressure
  • Strong awareness of client experience and business impact
  • Familiarity with CRM systems; monday.com is a plus
  • Authorized to work in the U.S.

Compensation & Growth

  • $20.00 – $25.00/hour (based on experience)
  • Performance-based growth opportunities
  • Pathways into:
  • Sales Support
  • Operations / Logistics
  • Client Experience Leadership

Schedule

  • Monday – Friday
  • Shift Options:
  • 10:00 AM – 6:00 PM
  • 2:00 PM – 10:00 PM
  • Occasional weekend availability may be required

Location

In-person — New York, NY 10036 (Diamond District)

Perks & Benefits

  • Paid time off
  • Employee discount on fine jewelry
  • Direct access to management
  • Exposure to high-level luxury jewelry operations

About TraxNYC

TraxNYC is one of New York City’s leading custom jewelry brands, operating at high volume with a strong focus on quality, speed, and client trust.

Team & workspace:
https://youtube.com/shorts/xcxOSrydUdw

Instagram: https://www.instagram.com/traxnyc/
TikTok: https://www.tiktok.com/@traxnyc
YouTube: https://www.youtube.com/@TraxNYCDiamondJewelry

Final Note

This role is designed for individuals who are proactive, responsive, and accountable in a real-time, high-volume environment.

If you are looking for a passive customer service position, this is not the role.

If you are looking to operate at a high level and grow within a structured, performance-driven organization, we want to hear from you.

Company Description

About Us: TraxNYC Jewelry is a leading name in the jewelry industry, renowned for our unique designs and unparalleled quality. We are committed to crafting exquisite jewelry pieces and providing exceptional customer service.