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Luxury Customer Service Jobs (NOW HIRING)

FASHIONPHILE

Customer Service Receptionist

Carlsbad, CA · On-site

$21/hr

FASHIONPHILE is more than just fashion -- we're revolutionizing the ultra-luxury fashion experience ... Working knowledge of Customer Service principles and valuing the client experience * Ability to ...

Macy's

Director, Customer Experience

China Grove, NC

$98K - $164K/yr

Partner with Macy's, Bloomingdale's and any future luxury stakeholders within the fulfillment center to protect the luxury customer experience during peak and non‑peak periods. * Ensure service ...

Macy's

Director, Customer Experience

China Grove, NC · On-site

$98K - $164K/yr

Partner with Macy's, Bloomingdale's and any future luxury stakeholders within the fulfillment center to protect the luxury customer experience during peak and non-peak periods. * Ensure service level ...

Lucchese

Customer Service Representative

El Paso, TX · On-site

$12.50 - $17/hr

The Customer Service Associate will play a key role in developing and executing a world-class luxury customer experience. Customer Experience & Business Performance Focus * Provide knowledgeable ...

Braman Motors Inc

Bentley Service Concierge

Miami, FL · On-site

$15 - $19.25/hr

Bentley Miami is seeking a highly professional and customer-focused Bentley Service Concierge to join our luxury automotive team. This key role is responsible for ensuring an exceptional client ...

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How much do luxury customer service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for luxury customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in luxury customer service?

To excel in Luxury Customer Service, you need a deep understanding of high-end brands, professionalism, and prior experience in luxury retail or hospitality. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and sometimes certification in etiquette or bespoke services is valuable. Outstanding soft skills include refined communication, discretion, cultural sensitivity, and the ability to anticipate client needs. These capabilities are crucial for delivering exceptional and personalized service that upholds the brand's reputation and secures client loyalty.

What are the typical challenges faced in a luxury customer service role?

Luxury Customer Service professionals often navigate high expectations from discerning clients who expect personalized and seamless interactions. Balancing the delivery of exceptional service with strict brand standards, handling time-sensitive or unique requests, and maintaining discretion can be challenging. You may need to coordinate with various departments, such as sales or logistics, to meet clients' needs promptly and efficiently. Adaptability and proactive problem-solving are key, as the role requires managing complex situations while ensuring a lavish and memorable experience for every client.

What is a luxury customer service?

A Luxury Customer Service job involves providing exceptional, personalized assistance to high-end clients in industries like fashion, hospitality, automotive, or finance. Professionals in this role focus on delivering a seamless experience, anticipating customer needs, and maintaining brand prestige. Strong communication skills, discretion, and attention to detail are essential for success.

More about Luxury Customer Service jobs
What cities are hiring for Luxury Customer Service jobs? Cities with the most Luxury Customer Service job openings:
What are the most commonly searched types of Luxury Customer Service jobs? The most popular types of Luxury Customer Service jobs are:
What states have the most Luxury Customer Service jobs? States with the most job openings for Luxury Customer Service jobs include:
What job categories do people searching Luxury Customer Service jobs look for? The top searched job categories for Luxury Customer Service jobs are:
Luxury Customer Service jobs near you
Infographic showing various Luxury Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Luxury Customer Service Representative

Rick Hendrick Chevrolet

Charlotte, NC • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Business Development Center - HICLocation: 6030 East Independence Blvd, Charlotte, North Carolina 28212


$20/hr + Monthly Performance Bonuses | Annual Earnings $42,000-$47,000

Ready to build a real career - not just work a job?

Join Hendrick Automotive Group's Luxury Customer Concierge Center, where you'll support some of the world's most prestigious automotive brands from our state-of-the-art corporate facility in Charlotte.

  • Built on a culture ofPeople DevelopmentandServant Leadership

  • 12 Week Paid Training | We are invested in your success!

  • Leadership Development | We promote primarily from within!

  • Industry Leading Benefits (See Below)

What You'll Earn

  • $20.00/hour base pay

  • Monthly performance bonuses - your effort directly impacts your paycheck

  • Additional bonuses for growth certifications and development milestones

  • Annual earnings potential: $42,000-$47,000

Your Schedule

We operate multiple shifts to serve our customers, and schedules vary by team. All teammates should be available to work5 days per week, Monday-Saturday, with shifts falling within a7:30 am-6:00 pmwindow. Saturdays rotate - you'll workevery other Saturdaywith a weekday off in exchange. Your specific shift will be confirmed during the hiring process.

What You'll Do

As a Luxury Customer Concierge, you'll be the first point of contact for customers of our luxury dealerships - handling inbound and outbound calls, texts, and emails with professionalism and care.

  • Deliver exceptional concierge-level service via phone, text, and email

  • Schedule service and sales appointments for our luxury dealerships

  • Follow up on appointment outcomes to ensure a seamless customer experience

  • Log all customer interactions accurately in our Dealership Management System

  • Collaborate with teammates to maintain a positive, supportive team environment

  • Participate in ongoing training and development through Hendrick University

What We're Looking For

  • Strong verbal communication skills and a warm, professional phone presence

  • Comfortable multitasking in a fast-paced, tech-enabled environment

  • Computer and email proficiency

  • A positive, competitive, and team-oriented attitude

  • Availability Monday-Saturday within the 7:30 am-6:00 pm window

  • Must successfully complete a background check, MVR, and pre-employment drug screen

What You'll Receive

Industry Leading Benefits:

  • Medical, dental, vision, and prescription coverage

  • Basic life insurance + supplemental life, short- and long-term disability options

  • 401(k) with company match

  • Paid time off

  • Employee Assistance Program

  • Employee discounts on vehicle purchases, parts, and service

  • Comprehensive employee recognition programs

  • The Ricky Hendrick College Scholarship Program - available to eligible dependents of Hendrick employees

Apply Today

Our recruiting team reviews applications promptly and our next training class is filling now. Submit your application and take the first step toward a career you can be proud of.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

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