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Luxury Customer Service Jobs (NOW HIRING)

SAYN BEAUTY LLC

Retail Manager (Beauty)

Miami, FL · On-site

... luxury customer experience ● Hire, train, and manage the in-store team (sales associates & estheticians) ● Drive sales through clientele, service excellence, and strong product knowledge ● ...

Elite Voyage

Customer Service Representative

Atlanta, GA

$15.50 - $21/hr

Job brief Elite Voyage Elite Voyage is a luxury travel company currently seeking a Customer Service Representative to engage with clients, resolve inquiries, and ensure every interaction reflects our ...

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Elite Voyage

Customer Service Representative

Phoenix, AZ

$16 - $21.50/hr

Job brief Elite Voyage Elite Voyage is a luxury travel company currently seeking a Customer Service Representative to engage with clients, resolve inquiries, and ensure every interaction reflects our ...

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Luxury Customer Service information

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How much do luxury customer service jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for luxury customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a luxury customer service job description?

A luxury customer service job involves providing personalized, high-quality assistance to clients of premium brands or services. It requires excellent communication skills, attention to detail, and often familiarity with luxury products or experiences, with employees typically working in upscale retail, hospitality, or concierge environments.

What job makes $1,000,000 a year?

In the field of luxury customer service, high-level roles such as executive directors or owners of luxury brands can earn close to or over $1,000,000 annually through salaries, bonuses, and profit sharing. These positions typically require extensive experience, strong industry connections, and often involve managing high-net-worth clients or overseeing premium services. Most luxury customer service roles do not reach this income level unless combined with ownership or executive responsibilities.

What are the key skills and qualifications needed to thrive in the Luxury Customer Service position, and why are they important?

To excel in Luxury Customer Service, you need a deep understanding of high-end brands, professionalism, and prior experience in luxury retail or hospitality. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and sometimes certification in etiquette or bespoke services is valuable. Outstanding soft skills include refined communication, discretion, cultural sensitivity, and the ability to anticipate client needs. These capabilities are crucial for delivering exceptional and personalized service that upholds the brand's reputation and secures client loyalty.

What are the typical challenges faced in a Luxury Customer Service role?

Luxury Customer Service professionals often navigate high expectations from discerning clients who expect personalized and seamless interactions. Balancing the delivery of exceptional service with strict brand standards, handling time-sensitive or unique requests, and maintaining discretion can be challenging. You may need to coordinate with various departments, such as sales or logistics, to meet clients' needs promptly and efficiently. Adaptability and proactive problem-solving are key, as the role requires managing complex situations while ensuring a lavish and memorable experience for every client.

What is the highest paying job in customer service?

In customer service, senior roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. Specialized roles in luxury or technical sectors, like Client Relations Manager or Customer Success Director, also offer higher compensation due to the skills and expertise required.

What is a Luxury Customer Service job?

A Luxury Customer Service job involves providing exceptional, personalized assistance to high-end clients in industries like fashion, hospitality, automotive, or finance. Professionals in this role focus on delivering a seamless experience, anticipating customer needs, and maintaining brand prestige. Strong communication skills, discretion, and attention to detail are essential for success.

What jobs pay 4000 a week without a degree?

In luxury customer service, high-end roles such as personal concierge or private client manager can pay around $4,000 weekly, especially with experience and a strong network. These positions often require excellent communication skills, discretion, and sometimes certifications in hospitality or luxury service, but they typically do not require a formal degree.
More about Luxury Customer Service jobs
What cities are hiring for Luxury Customer Service jobs? Cities with the most Luxury Customer Service job openings:
What are the most commonly searched types of Luxury Customer Service jobs? The most popular types of Luxury Customer Service jobs are:
What states have the most Luxury Customer Service jobs? States with the most job openings for Luxury Customer Service jobs include:
What job categories do people searching Luxury Customer Service jobs look for? The top searched job categories for Luxury Customer Service jobs are:
Luxury Customer Service jobs near you
Infographic showing various Luxury Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
VP Commercial Performance, Luxury

VP Commercial Performance, Luxury

Marriott International

Bethesda, MD • On-site

$182K - $303K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,173 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description


JOB SUMMARY
The VP Commercial Performance, Luxury is responsible for shaping, influencing, and guiding the enterprise-wide sales, revenue and distribution strategy for Marriott's growing luxury portfolio. This position serves as the accountable leader of Headquarters-led efforts to improve the commercial performance of Marriott's Luxury hotel portfolio, while ensuring that luxury-specific needs, performance priorities, and customer expectations are clearly represented, differentiated, and embedded across all commercial disciplines. This leader works closely with Continent leadership, especially the Chief Commercial Officers in each continent, to support continent-led efforts to drive commercial and customer performance and own initiatives that require cross-continent solutions.
The leader collaborates deeply with Commercial Services functions, Digital, Data, and Technology, Luxury, and continent leadership teams to align strategies, and translate enterprise goals into luxury-relevant action. This role partners with the VP Luxury Marketing to drive the development of commercial frameworks that elevate luxury brand equity, optimize topline performance, expand High-Net-Worth/Ultra High-Net-Worth customer engagement, and strengthen owner and market confidence in Marriott's luxury leadership.
Success measures include:
  • Growth in market share across the luxury portfolio
  • Revenue performance vs. budget and competitive set, including Net RevPAR to ensure that costs of acquisition and hotel profitability are factored into commercial results.
  • Strengthened luxury brand equity and guest perceptions
  • Effective representation of luxury needs in enterprise sales and revenue strategies
  • Increased High-Net-Worth/Ultra High-Net-Worth customer acquisition and engagement globally

CANDIDATE PROFILE
Education and Experience Required
  • 4-year degree from an accredited university in Business, Marketing, Hospitality or related major; MBA or advanced degree preferred
  • 12+ years of progressive leadership experience in strategy, consulting, finance, sales, marketing, or revenue management, ideally within luxury hospitality, or premium consumer lifestyle sectors.
  • Demonstrated track record of developing and executing transformational commercial strategies for global brands, with measurable impact on growth, competitive positioning, and market performance.
  • Proven ability to lead, influence, and collaborate effectively without direct authority in highly matrixed global organizations, aligning enterprise, continent, and discipline teams to drive shared outcomes.

CORE WORK ACTIVITIES
  • Define and guide a differentiated global luxury strategy that spans sales, revenue management, distribution, and demand generation/customer acquisition to drive sustainable topline performance.
  • Ensuring luxury needs, insights, and customer expectations are embedded into enterprise-wide strategies, even without direct ownership of the corresponding disciplines.
  • Partner with CCO's and Continent commercial leaders ensure alignment with prioritized initiatives and support continents accountability for luxury portfolio performance.
  • Align with CCOs and Luxury President to prioritize, then leverage the EPP process to gain funding and resource commitment for desired projects that will move KPIs.
  • Build and maintain strong alignment across enterprise, continent, regional, and discipline teams to ensure cohesive activation of luxury commercial priorities. Serve as the leader primarily accountable for global Luxury commercial performance at Headquarters.
  • Translate enterprise commercial frameworks into clear luxury-specific guidance that supports consistent global execution, while local tailoring.
  • Advocate for revenue strategies, including pricing, segmentation, distribution, and premium rooms strategies, that reflect the unique dynamics of the luxury segment.
  • Partner with Revenue Management on premium rooms strategy, forecasting, segmentation, and tools development.
  • Influence development of commercial systems, tools, and techniques required to support luxury growth.
  • Establish and communicate clear performance metrics and dashboards to monitor topline performance across brands, markets, and the luxury segment.
  • Coordinate with Global Sales Organization (GSO) and continent teams to ensure global luxury sales strategies are cohesive, consistently executed, and reflective of luxury customer expectations.
  • Identify, unlock, and nurture new strategic sales partnerships and high-value distribution channels tailored to luxury guest acquisition.
  • Influence and partner with VP Luxury marketing on global marketing investment decisions to enhance luxury brands equity and commercial impact.
  • Ensure luxury traveler insights are integrated into sales, revenue and distribution evolution efforts.
  • Lead the creation, testing and roll out of clieteling efforts
  • Shape strategies to accelerate acquisition of High-Net-Worth/Ultra High-Net-Worth travelers, aligned with the global luxury clienteling agenda.
  • Serve as a trusted strategic advisor to luxury brand leaders, continent leadership teams, and owners on sales priorities, new opportunities, and business risks.
  • Communicate prioritization and progress during standing CCO monthly meeting.
  • Promote a culture of experimentation, agility, and forward-thinking across the ecosystem.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About Us
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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