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Contract Luxury Customer Service information

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How much do contract luxury customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for contract luxury customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Contract Luxury Customer Service vs Contract Retail Customer Service?

AspectContract Luxury Customer ServiceContract Retail Customer Service
CredentialsHigh school diploma, customer service experience, luxury brand familiarityHigh school diploma, customer service experience, retail knowledge
Work EnvironmentUpscale retail stores, luxury brands, personalized service settingsMass-market retail stores, shopping malls, department stores
Employer & IndustryLuxury brands, high-end retailMass-market retail chains, department stores
Search & Comparison IntentLuxury customer service roles, high-end retail jobsRetail customer service, store associate roles

Contract Luxury Customer Service focuses on providing personalized, high-end service in luxury retail environments, requiring familiarity with luxury brands and premium customer interaction. In contrast, Contract Retail Customer Service involves serving a broader customer base in mass-market retail settings, emphasizing efficiency and product knowledge. Both roles require strong communication skills but differ in environment and clientele.

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The most popular types of Luxury Customer Service jobs are:

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Contract Luxury Customer Service jobs near you
Infographic showing various Contract Luxury Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Luxury Customer Service Representative

Hendrick Automotive Group

Mint Hill, NC • On-site

$42K - $47K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Luxury Customer Concierge

Join Hendrick Automotive Group's Luxury Customer Concierge Center, where you'll support some of the world's most prestigious automotive brands from our state-of-the-art corporate facility in Charlotte.

Built on a culture of people development and servant leadership

12 week paid training | We are invested in your success!

Leadership development | We promote primarily from within!

Industry leading benefits (see below)

What you'll earn

  • $20.00/hour base pay
  • Monthly performance bonuses — your effort directly impacts your paycheck
  • Additional bonuses for growth certifications and development milestones
  • Annual earnings potential: $42,000–$47,000

Your schedule

We operate multiple shifts to serve our customers, and schedules vary by team. All teammates should be available to work 5 days per week, Monday–Saturday, with shifts falling within a 7:30 am–6:00 pm window. Saturdays rotate — you'll work every other Saturday with a weekday off in exchange. Your specific shift will be confirmed during the hiring process.

What you'll do

  • Deliver exceptional concierge-level service via phone, text, and email
  • Schedule service and sales appointments for our luxury dealerships
  • Follow up on appointment outcomes to ensure a seamless customer experience
  • Log all customer interactions accurately in our dealership management system
  • Collaborate with teammates to maintain a positive, supportive team environment
  • Participate in ongoing training and development through Hendrick University

What we're looking for

  • Strong verbal communication skills and a warm, professional phone presence
  • Comfortable multitasking in a fast-paced, tech-enabled environment
  • Computer and email proficiency
  • A positive, competitive, and team-oriented attitude
  • Availability Monday–Saturday within the 7:30 am–6:00 pm window
  • Must successfully complete a background check, MVR, and pre-employment drug screen

What you'll receive

  • Medical, dental, vision, and prescription coverage
  • Basic life insurance + supplemental life, short- and long-term disability options
  • 401(k) with company match
  • Paid time off
  • Employee assistance program
  • Employee discounts on vehicle purchases, parts, and service
  • Comprehensive employee recognition programs
  • The Ricky Hendrick college scholarship program — available to eligible dependents of Hendrick employees

Apply today

Our recruiting team reviews applications promptly and our next training class is filling now. Submit your application and take the first step toward a career you can be proud of.

Hendrick is an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Apply