Customer Onboarding Specialist - POS Systems

United Standard POS

Clark County, NV

Expired: over a month ago Applications are no longer accepted.

$35,000 Yearly
Full-Time

Job Description

Established in 2003, our clients include small local and large national companies in the restaurant, retail and hospitality sectors. Our technology includes the biggest names in point of sale and online commerce in the hospitality and retail space including Apple, cloud, mobile and social-enabled point of sale. We compete against Toast POS, Shift4, Touch Bistro, Clover, NCR Aloha and many other recognized brands.

As a customer onboarding specialist and key member of our team, you will be involved in projects spanning the entire customer life cycle from boarding to post conversion support for our DinerDaddy POS system. Responsibilities include:

Boarding new customers
Establishing project milestones
Gathering requirements and configuring applications and hardware to customer specifications
Training customers and customer teams
Providing go-live and post conversion application and technical support
Managing customer expectations and relationships
Leveraging company, vendor and customer resources to expedite project completion
Pre-sales support, trade shows and conference.
Working with DinerDaddy sales agents and software QA team members.

We will train any motivated human who wants to learn our business. Prior customer phone and customer relationship experience in any industry required. Cell phone, car, valid driver's license, laptop and auto insurance required.

Company Description

Established in 2003, United Standard POS provides point of sale and payment terminals and nationwide installation services to small single location establishments as well as large multi-location restaurant and retail operators. United Standard provides comprehensive professional services and best practice deployment methodologies to ensure the success of your implementation:

Project Management
Network Design / Implementation
Onsite Deployment / Training
24/7/365 Support
Menu Programming / Maintenance
Automated Backup
Remote Monitoring
Data Conversion

Why Work Here?

Rapid growth high-tech company with career growth potential across many functional areas.

DinerDaddy's unique service methodology blends people, process and technology. Technology is worthless without people. Critical to the success of your new POS system is employee buy-in, training and taking ownership of the system. Technology is worthless unless it's configured to match your business process. Have you ever had a demo from a POS provider who shows you things you will never ever use? Buyer beware. When it comes to technology, the key to DinerDaddy's effectiveness is the advanced technology of the Google Flutter development platform. While much of it is transparent to users, this technology is practically applied — to improve the speed, reliability and availability of the system. You may ask "who gives a crap about Google Flutter"? Companies like TikTok, Square, LinkedIn and other mass market Apps use Google Flutter. It's digital, web centric and designed for high volume use and stability. In 2023, TikTok users spent a combined 4.43 billion minutes watching videos on the app each day, with 1.5 billion users. Using Flutter, DinerDaddy delivers multiple agile internal processes which control specific system components such payment processing, kitchen printers and cash drawers. As a result, the system as a whole can do more— and do it faster — than POS systems built on legacy Windows and Apple platforms. The bottom line: DinerDaddy's approach to ensuring our merchants maximize their POS investment is to deliver a hardware, software and deployment ecosystem designed to bring restaurant owners maximum stability, support and long term ownership.