Clinical Operations Manager

JOB SUMMARY

The Clinical Operations Manager is responsible for overseeing and optimizing the clinical operations within our organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Personnel Management

• Participates in interviewing, hiring, and orientation for clinical team
• Performs and/or oversees all performance and disciplinary reviews of clinical staff
• Reviews staff on testing procedures, test scheduling, and documentation
• Provides or arranges for ongoing training and competency testing for clinical staff
• Directly oversees Clinical Coordinators and the Clinical Trainer
• Collaborates with leadership team to ensure proper work flows exist between departments.

Quality Assurance

• Actively participates in creation and implementation of efficient clinical processes.
• Oversees internal chart review program
• Works closely with Compliance Officer to ensure accurate information is disseminated and implemented regarding compliance issues
• Provides continuing education resources to those who fall outside practice standards
• Oversees all EHR changes and implementations as related to Clinical operations
• Reviews all EHR documents for accuracy and oversees any changes to be implemented
• Implements and manages quality control including but not limited to documents utilization/outcome statistics
• Ensures practice meets government regulated incentives such as MIPS through supporting government intended workflows for best practices and quality care.

Clinic Responsibilities

• Answers patient questions and telephone inquiries, including but not limited to, attaining resolution to patient problems
• Creates procedures and works with management team to educate staff regarding all current and new procedures
• Director coordinates and oversees clinic instrument maintenance processes, as well as delivery, installation, and training of new equipment
• Oversees that overtime is approved or address
• Assists in creation of physician templates within the practice management system and recommend changes to improve efficiency
• Oversees productivity audits
• Communicates with IT department as needed to trouble shoot and resolve IT issues
• Work harmoniously with research manager and staff; help coordinate research and clinical needs
• Works with all physicians regarding clinical issues to ensure maximum clinic efficiencies
• Assists in creating and implementing new physician schedules
• Ensures that all equipment is properly maintained and scheduled maintenance agreements in order
• Participates in decision making regarding purchase of new equipment, ensures that operating procedures and policies and safety protocols are followed, provides updates and continuous training
• Works with CCO to build and manage a successful, cohesive, high-quality technical team
• Initiates training and/or presentations for periodic staff meetings
• Participates in management and strategic business development meetings
• Reviews, revises, and implements new clinical processes as required
• All other assigned duties

EDUCATION and/or EXPERIENCE

• Associate degree (or higher) in health sciences or related field preferred
• Certified as Ophthalmic Assistant as COA or COT preferred
• 3-5 years of management experience in a healthcare practice
• Working knowledge of all aspects of clinical operations
• Demonstrated skills in motivating and leading professional staff

ESSENTIAL SKILLS AND ABILITIES

• Strong teaching skills
• Excellent communication and interpersonal skills
• Analytical problem-solving skills
• Strong organizational skills with attention to detail
• Management of multiple projects simultaneously
• Demonstrated computer literacy

WORK CULTURE

Communicates and behaves professionally at all times; demonstrates flexibility, using appropriate communication techniques; verbally validates other perspectives

Demonstrates supportive teamwork attitude

Acknowledges coworkers verbally and non-verbally

Demonstrates support and encourages staff involvement in approved clinic activities

Demonstrates skills in motivating and training professional staff

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized and complex situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Occasionally required to sit and stoop, kneel, crouch, or crawl

Specific vision abilities required by this job include ability to adjust focus. Ability to lift up to 20 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet but can contain a moderate amount of background noise.