Customer Service

Summary:This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: ? Train, explain tasks, and assist in the solution of customer problems. ? Answer incoming phone calls, emails and respond to customer requests. ? Identify and assess customer’s needs to achieve satisfaction. ? Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. ? Go the extra mile to engage customers. ? Key in new box information for all accounts. ? Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. ? Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise.

? Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered. ? Must have some computer knowledge. ? Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management. ? Ability to work with external customers, potential customers, vendors, and suppliers. ? Able to retain knowledge of services lines, prices, and delivery times. ? Ability to multi-task, prioritize and manage time effectively. ? Flexible, spontaneous, and able to deal with the unexpected.