Administrative Assistant

Pride Health is hiring an Administrative Assistant for one of its clients in Boston, Massachusetts.

This is a 3-month contract with a possible extension with competitive pay and benefits.

Location - Boston, Massachusetts - 02215

Length of assignment - 3 months

Pay range - $18 - $22 per hour.

Shift and Schedule - 08:00 AM - 04:30 PM (Contract Guarantee hours - 72 Hours Biweekly on all Assignments)

Job Summary

Answers and screens telephone calls. Takes accurate messages or directs calls to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests promptly and provides clear, accurate information within the scope of knowledge and authority.

Job Duties

• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
• Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.
• Maintains physicians' clinical and administrative schedules and calendars. Types of correspondence, manuscripts, and/or other documents. Transcribes letters and patient notes as needed for physicians and facilitates clinical computer systems. Prepares and distributes routine reports. Notifies, confirms and reminds patients of scheduled appointments such as consultation, follow-up, or simulation via letters or phone calls.
• Obtains authorization for radiologic exams as needed.
• Sorts, copies, files, and distributes all incoming and outgoing correspondence and mail to the appropriate parties in the absence of AAI.
• Participates in and is responsible for special projects and process improvement initiatives as requested.

Requirements

• Qualifications:
• COVID+ booster required.
• High School diploma or GED required. Associate degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint, or Access.

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto ,home insurance, pet insurance, and employee discounts with preferred vendors.