Area Manager

Full-and Part-Time Employee Benefits

Medical, Dental, and Vision Insurance Cancer plan.

401(k) retirement plan with matching Accident plan.

Paid time off (PTO) program Critical life events plan.

Tuition and certification reimbursement Employee Assistance Program (EAP).

Group Term Life Insurance and AD&D Free parking at all locations.

Short term and Long term disability Mileage reimbursement for company travel.

Un-reimbursed medical and dependent care.

POSITION SUMMARY

The Area Manager in collaboration with the Chief Clinical Officer/Program Director is responsible for the overall administration of home-care services, delegating responsibility as appropriate to the Patient Care Coordinators. The Area Manager assures compliance with Federal and State laws, regulations for licensure and standards of accreditation agencies. He/she is accountable for the quality of the delivery of care to patients and their families.

QUALIFICATIONS

Education: Graduation from an accredited school of nursing, social work, seminary, theology, or business; BSN or MSW preferred.

Licensure: Current licensure as a Registered Nurse or LMSW/LCSW* in Arkansas preferred.

Experience: Minimum of three (3) years supervisory experience in a hospice, home health agency or related program

Additional Requirements: Valid Arkansas driver’s license, personal automobile, car insurance.

*NOTE: A social worker, chaplain, or other health care professional will only be considered in offices where there is a Patient Care Coordinator who provides direct supervision of the nursing care.

PRIMARY RESPONSIBILITIES

1. Coordinates all Home-Care services.
2. Oversees the day-to-day operation of the area office.
3. Oversees clinical supervision of all personnel (RNs, LPNs, CNAs, Chaplains, and Social Workers.
4. Supports and maintains an effective clinical organizational structure.
5. Maintains knowledge of all Hospice services.
6. Organizes and coordinates activities of staff to meet company objectives.
7. Oversees delivery of care for patients at home and nursing homes in accordance with agency standards, policies, and procedures. Assures that services provided are in compliance with state health department/federal government standards and regulations for licensure and hospice certification.
8. Assists in implementing and developing of department policies, procedures, standards, and guidelines to fulfill the hospice program’s patient care objectives.
9. Evaluates staffing requirements; recruits, selects, hires, and participates in the assignment, orientation, career development, and performance evaluations of all homebase staff.
10. Establishes a system of on-going evaluation of the quality of care and services provided to patients, families, and referral sources.
11. Participates in program development and overall agency planning. Informs staff of plans, problems, and progress.
12. Plans and implements specific clinical and administrative projects, coordinating them with overall agency plan.
13. Provides input on budgetary needs for clinical personnel and day-to-day activities related to hospice care.
14. Participates in clinical committees.
15. Participates in community programs for the purpose of providing education and information about hospice in general and Arkansas Hospice
16. Keeps abreast of community developments and resources to facilitate adequate patient referrals.
17. Ensures that chaplains and social workers receive discipline specific orientation, training, professional guidance, and continuing education.
18. Working with the Computer Information System Manager, assures effective, efficient, and secure use of clinical records and electronic communications.
19. Participates in the organizational Performance Improvement Program.
20. Attends organizational staff meetings and takes information to their team by holding area staff meetings as needed.
21. Performs other duties/specific assignments as necessary.
22. Ensures compliance with all applicable state and federal laws, regulatory standards, and organizational policies and procedures, etc.
23. Completes performance evaluations for all assigned staff in a timely manner.
24. Develops departmental budget and manages expenses within established limits.
25. Actively participates in performance improvement activities.
26. Manages departmental FTE’s within established guidelines including controlling agency and overtime expenses.
27. Actively supports and cooperates with other departments/disciplines in order to achieve organizational goals.
28. Maintains confidentiality of all information.
29. Utilizes and models excellent customer service skills at all times; seeks opportunities to assist patients, families, and co-workers; demonstrates teamwork and cooperation.
30. Accepts direction and follows instructions from supervisor; seeks additional information as needed; works with minimal supervision.
31. Adheres to all organizational and departmental policies and procedures.
32. Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.
33. Attends all required meetings and in-services; seeks opportunities for additional professional development activities as appropriate.

COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES

THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITIES AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THIS POSITION.

1. Skill as an effective leader and the ability to promote the development of leadership skills in others.

2. Knowledge of and ability to work within the social, economic and political environment served by the organization.

3. Knowledge of health care policies and programs; familiarity with CMS and Arkansas healthcare regulations.

4. Skill in the development of policies and procedures and in the design of process improvement programs.

5. Ability to work collaboratively with the patient, family, primary care physician, employees, and volunteers as part of the hospice team.

6. Knowledge, understanding, and acceptance of the hospice philosophy and principles of care.

7. Knowledge of palliative care associated with terminal illness; working knowledge of oncology.

8. Knowledge of the local medical community; ability to enhance the viability and reputation of the hospice program.

This position is designated as a safety sensitive position because it requires the regular handling of confidential and/or proprietary Arkansas Hospice and patient information, performing life-threatening procedures, monitoring and/or operating equipment used to perform medical procedures, and/or working with controlled substances and/or medicine. Any lapse of attention could have a significant impact on Arkansas Hospice and/or its patients, and could result in injury, illness, or death. For the safety and health of yourself and others, you must be able to work in a constant state of alertness and concentrate for long periods of time while performing life-threatening procedures, monitoring and/or operating equipment used to perform medical procedures, and/or working with controlled substances and/or medicine.

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