Insurance Customer Service Representative

Join Terry Gross-Farmers Insurance Agency, a renowned insurance agency that has been providing exceptional service to its customers for over 27 years. Located in MARTINSVILLE, Virginia, our agency is deeply rooted in the community and committed to making a positive impact in the lives of our clients.

As an Insurance Customer Service Representative, you will have the opportunity to assist our clients with their insurance needs and provide them with personalized and attentive service. From answering their inquiries to processing policy changes, you will play a crucial role in ensuring their satisfaction and building long-lasting relationships.

If you have a passion for helping others, excellent communication skills, and a customer-oriented mindset, we invite you to be a part of our dedicated team. Join Terry Gross-Farmers Insurance Agency and make a difference in the lives of our valued clients.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Flexible Schedule

Effectively communicate and engage with clients to understand their insurance needs and provide appropriate solutions.

Assist clients in managing their policies, including updating information, processing claims, and addressing billing inquiries.

Provide exceptional customer service by promptly responding to client inquiries via phone, email, or in-person.

Collaborate with insurance agents to cross-sell and up-sell additional coverage options to clients based on their needs.

Proactively identify and resolve any issues or concerns that clients may have, ensuring their satisfaction and loyalty to the agency.

Prior experience in customer service.

Strong communication skills, both verbal and written, with the ability to effectively interact with clients and colleagues.

Detail-oriented and organized, with the ability to multitask and prioritize in a fast-paced environment.

Excellent problem-solving skills, with the ability to think critically and provide innovative solutions.

Proficient computer skills and the ability to navigate insurance software and databases.

Positive attitude, friendly demeanor, and a genuine desire to assist and support clients. Must complete the assessment before consideration. Please only serious, mature applicants.